Remote Travel Advisor

Sweetcarolinatravels; A distancia; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A travel service provider is seeking a Remote Travel Advisor to support clients from initial ideas to safe returns. You'll handle bookings, provide insights on destinations, and resolve concerns while ensuring a memorable travel experience. Ideal candidates should have customer service experience, excellent communication skills, a passion for travel, and the ability to work flexibly from anywhere. Enjoy exclusive travel perks and professional development opportunities in a passionate community culture.

Servicios

Exclusive travel perks

Access to industry-only discounts

Professional development opportunities

Formación

• Strong communication skills in writing and speaking.
• Experience in customer service, particularly in travel or hospitality.
• Ability to manage details and follow through on tasks.

Responsabilidades

• Engage with client inquiries across multiple communication channels.
• Support with booking updates, cancellations, and special requests.
• Provide accurate information on destinations and agency procedures.
• Confirm trip details and gather feedback after travel.
• Resolve client concerns effectively and empathetically.

Conocimientos

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy

Genuine love for travel

Descripción del empleo

As a Remote Travel Advisor, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel, prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry‑only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.