Remote Linux Support Engineer — Grow with Open Source

Canonical; Mexicali; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading open source technology firm is seeking an Associate Support Engineer to provide technical support for customers using Ubuntu and open-source products. This globally remote role requires an eagerness to learn Linux systems and troubleshoot complex technical issues. The position involves managing support cases effectively while ensuring high customer satisfaction. Ideal candidates will have a degree in a technical field and experience in Linux troubleshooting.

Servicios

Personal learning budget of USD 2,000 yearly

Annual compensation review

Maternity and paternity leave

Formación

• Track record of going above-and-beyond expectations.
• Strong written and verbal English communication skills.
• Ability to manage multiple support cases efficiently.

Responsabilidades

• Provide technical support for employees via phone, email and web.
• Draft and distribute technical notices for communication.
• Prioritize urgent tasks to maintain customer satisfaction.

Conocimientos

Linux troubleshooting

Confidence in communication

Ability to learn quickly

Networking basics

Virtualization concepts

Educación

Undergraduate degree in a technical subject

Herramientas

Linux server administration

Programming fundamentals

Descripción del empleo

A leading open source technology firm is seeking an Associate Support Engineer to provide technical support for customers using Ubuntu and open-source products. This globally remote role requires an eagerness to learn Linux systems and troubleshoot complex technical issues. The position involves managing support cases effectively while ensuring high customer satisfaction. Ideal candidates will have a degree in a technical field and experience in Linux troubleshooting.