Remote Lead Customer Success Manager - Post-Sales Growth

Ge Digital; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading software company is seeking a professional for a remote post-sales customer success role in Mexico. This position involves driving relationships with assigned accounts, providing training and support, and collaborating with internal resources to ensure customer satisfaction. The ideal candidate will have advanced experience in Services & Digital Success Management, a bachelor's degree, and strong communication skills in English and Spanish. We're focused on delivering software that enhances energy efficiency and sustainability.

Formación

• Advanced experience in Services & Digital Success Management.
• Legal ability to work in Mexico.
• Demonstrated ability to document, plan, market, and execute programs.

Responsabilidades

• Drive post-sales relationship with assigned accounts.
• Collaborate cross-functionally to guide customers through onboarding.
• Utilize technical experience and analytical thinking to execute policies.

Conocimientos

Written and oral communication in English and Spanish

Problem analysis and resolution

Project management skills

Educación

Bachelor's degree from an accredited university or college

Descripción del empleo

A leading software company is seeking a professional for a remote post-sales customer success role in Mexico. This position involves driving relationships with assigned accounts, providing training and support, and collaborating with internal resources to ensure customer satisfaction. The ideal candidate will have advanced experience in Services & Digital Success Management, a bachelor's degree, and strong communication skills in English and Spanish. We're focused on delivering software that enhances energy efficiency and sustainability.