Remote IT Help Desk Technician (Tier 1–Mid)

Bustamante Business Center; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing IT Enablement team seeks IT Help Desk Support Technicians in Tijuana. The role provides first-line IT assistance for various incidents through ServiceNow, ideal for professionals at Trainee, Associate, or Mid levels. Candidates should be proficient in remote troubleshooting, customer service, and possess strong organizational skills. Benefits include medical insurance, gym bonuses, and educational reimbursements. The role is primarily office-based, working Monday to Friday during US business hours.

Servicios

20 days Christmas bonus

12 days of vacation

8% savings fund

Medical, dental, vision, and life insurance

Gym bonus support

Education reimbursement (up to MXN 54,000/year)

30% vacation bonus

Work at Home bonus (MXN 5,000)

Formación

• Experience providing first-level IT support.
• Knowledge of Windows environments and Office 365 applications.
• Strong troubleshooting skills across various software.

Responsabilidades

• Provide first-level support for IT incidents through ServiceNow.
• Troubleshoot software, access, and endpoint issues.
• Document resolutions and escalate complex problems.

Conocimientos

IT Support Experience

Customer Service

Remote Troubleshooting

Organizational Skills

Advanced English proficiency

Herramientas

ServiceNow

Microsoft Intune

TeamViewer

Office 365

Descripción del empleo

A growing IT Enablement team seeks IT Help Desk Support Technicians in Tijuana. The role provides first-line IT assistance for various incidents through ServiceNow, ideal for professionals at Trainee, Associate, or Mid levels. Candidates should be proficient in remote troubleshooting, customer service, and possess strong organizational skills. Benefits include medical insurance, gym bonuses, and educational reimbursements. The role is primarily office-based, working Monday to Friday during US business hours.