Remote Graduate Customer Success Manager — Open Source Impact

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Customer Success Manager who will support customers and ensure a top-quality experience with Canonical's offerings. This role requires customer-facing experience and a passion for technology, particularly Ubuntu. You will handle customer inquiries, drive engagement campaigns, and collaborate across departments to align expectations. The position offers the flexibility of remote work and numerous benefits, fostering a stimulating work environment.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunities to travel for company events

Formación

• Customer-facing experience is essential.
• Empathetic individual with a drive to help others is required.
• Passion for infrastructure, especially Ubuntu, is a must.

Responsabilidades

• Support customers by providing solutions to ticket requests.
• Enrich documentation about problem solving and onboarding.
• Drive campaigns targeting multiple customers.

Conocimientos

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Strong organizational skills

Team player

Descripción del empleo

A leading technology firm is seeking a Customer Success Manager who will support customers and ensure a top-quality experience with Canonical's offerings. This role requires customer-facing experience and a passion for technology, particularly Ubuntu. You will handle customer inquiries, drive engagement campaigns, and collaborate across departments to align expectations. The position offers the flexibility of remote work and numerous benefits, fostering a stimulating work environment.