Remote Customer Experience Associate – US Support & Growth

Hireframe; Ciudad de México; Híbrido; MXN 549,000 - 733,000; Jornada completa

Descripción de la vacante

A staffing solutions company is seeking a Customer Experience Associate based in Latin America. This remote position requires providing support for U.S. clients, including account management and troubleshooting. Ideal candidates are fluent in U.S. English, have previous CX experience, and are tech-savvy. The role offers a robust benefits package, including flexible remote work and professional development opportunities.

Servicios

Permanent remote work flexibility

Paid Time Off

Health Maintenance Organization (HMO) coverage

Annual performance bonuses

Dedicated coaching support

Opportunities for professional growth

Formación

• Fluent in U.S. English, both written and spoken.
• Experience in customer experience serving U.S. clients.
• Comfortable using customer support platforms and CRMs.
• Capable of working independently in a remote environment.

Responsabilidades

• Assist customers with account tasks like resetting access and setting up payments.
• Provide empathetic and accurate responses via email and chat.
• Troubleshoot basic service issues and escalate complex cases.
• Work U.S. time zones for timely responses.
• Suggest improvements to processes and customer experience.

Conocimientos

Fluent U.S. English communication

Previous CX experience

Tech-savvy

Ability to work independently

Descripción del empleo

A staffing solutions company is seeking a Customer Experience Associate based in Latin America. This remote position requires providing support for U.S. clients, including account management and troubleshooting. Ideal candidates are fluent in U.S. English, have previous CX experience, and are tech-savvy. The role offers a robust benefits package, including flexible remote work and professional development opportunities.