Remote Bilingual Customer Support Specialist (EN/ES)

Playa Hotels & Resort; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hospitality group in Mexico is seeking Customer Support Specialists for a remote role. Candidates should possess strong bilingual communication skills in Spanish and English, along with experience in customer service. Responsibilities include providing support via phone, email, and chat, while ensuring customer satisfaction and resolving issues promptly. This role offers competitive compensation and benefits including medical and retirement savings with employer matching.

Servicios

Medical insurance

Dental insurance

Vision insurance

Retirement savings with employer matching

Paid sick leave

Formación

• 1+ years of experience in customer service or call centers.
• Experience in customer service management, ideally in financial services.
• Familiarity with diagnostic imaging equipment for technical roles.

Responsabilidades

• Provide support via phone, email, and chat.
• Respond to customer inquiries professionally.
• Resolve customer issues while maintaining satisfaction.
• Document interactions and resolutions accurately.
• Assist in onboarding and training support agents.

Conocimientos

Strong Spanish communication skills

Strong English communication skills

Problem-solving skills

Interpersonal skills

Conflict-resolution skills

Computer proficiency with Microsoft Office Suite

Experience with CRM systems

Ability to manage multiple cases

Educación

Technical associate’s degree or above

Herramientas

Zendesk

Salesforce

Freshdesk

Descripción del empleo

A leading hospitality group in Mexico is seeking Customer Support Specialists for a remote role. Candidates should possess strong bilingual communication skills in Spanish and English, along with experience in customer service. Responsibilities include providing support via phone, email, and chat, while ensuring customer satisfaction and resolving issues promptly. This role offers competitive compensation and benefits including medical and retirement savings with employer matching.