QMC Quality Customer Care

Marelli; Ciudad Juárez; Híbrido; MXN 551,000 - 828,000; Jornada completa

Descripción de la vacante

A leading automotive supplier is seeking a QMC Quality Customer Care representative in Ciudad Juárez. This role involves providing exceptional customer support, implementing quality control measures, and collaborating cross-functionally. Candidates should have a background in Industrial Engineering and experience in the automotive sector. The company offers a hybrid work model, emphasizing work-life balance and opportunities for professional growth.

Servicios

Training and onboarding support

Hybrid work model

Formación

• 3 years of experience in quality within the automotive industry, preferably in plastic injection.
• Advanced English with technical proficiency.
• Experience in a similar position with staff coordination.

Responsabilidades

• Provide prompt and courteous customer support through various channels.
• Monitor customer interactions and feedback to assess service quality.
• Implement quality control measures for service delivery.

Conocimientos

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Strong organizational skills

Educación

Industrial Engineering or a similar field

Herramientas

Customer Relationship Management (CRM) systems

Descripción del empleo

Overview

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world. Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers. Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business. Your next career opportunity with our organization starts here!

Embarking on a new role within Marelli means taking on new challenges and seizing the opportunity to make a bigger, better, bolder impact!

We’re pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence. Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli AL&S team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation.

As a global yet fast-evolving company, we are always looking to grow and evolve our talents.

About The Position

We are looking for a QMC Quality Customer Care to join the Quality AL&S team, reporting directly to the Quality Manager. This position is based at our office in Cd. Juarez, Mex; Plant1.

As the QMC Quality Customer Care at Marelli, you will be responsible/support/elevate…..

Your Responsibilities

• Provide prompt and courteous support to customers via phone, email, or in person, addressing inquiries and resolving issues related to products or services.
• Monitor customer interactions and feedback to assess service quality and identify areas for improvement.
• Implement quality control measures to ensure consistent service delivery.
• Handle customer complaints effectively, conducting root cause analyses, and implementing corrective actions to prevent recurrence.
• Work with cross-functional teams to enhance customer service processes, aiming for increased efficiency and customer satisfaction.
• Conduct training sessions for customer service teams to ensure they are equipped with the knowledge and skills needed to deliver excellent service.
• Prepare and analyze reports on customer service metrics to identify trends and make data-driven decisions for improving service quality.
• Foster strong relationships with customers, understanding their needs and expectations to enhance their overall experience with Marelli.

What Qualifications You Will Bring

• Industrial Engineering or a similar field
• Advanced English with technical proficiency
• 3 years of experience in quality within the automotive industry (preferably in plastic injection and products with cosmetic characteristics)
• 2 years in a similar position and with staff coordination
• 5 years in a similar position in the automotive industry
• IATF-16949
• ISO-14001
• ISO-45001
• MMS
• IATF16949 Lead Auditor
• Core Tools
• FMEA (Failure Mode and Effects Analysis)
• Problem Solving
• VDA 6.3 Process Auditor
• Product Safety – VW Academy
• Model Q Form
• Quality Audits "Safety Parts D/TLD"
• Product Safety and Compliance Representative (PSCR)
• CQI-8
• CQI-23
• CQI-12
• Customer-specific requirements
• Knowledge of customer portals

Other Skills That We Would Welcome

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to handle difficult situations with tact and diplomacy.
• Familiarity with customer relationship management (CRM) systems.
• Experience in quality management practices.
• Strong organizational and time management skills.
• Ability to work collaboratively in a team-oriented environment.

Expectations From You In This Position

• Proactive Customer Assistance: Respond promptly and effectively to customer inquiries and issues, aiming to resolve them on the first contact wherever possible.
• Maintain Quality Standards: Ensure all customer interactions are aligned with Marelli’s quality standards and practices, maintaining high levels of professionalism and service excellence.
• Continuous Improvement: Actively contribute to the ongoing improvement of customer care processes by identifying inefficiencies or gaps and collaborating with teams to implement solutions.
• Effective Complaint Resolution: Handle complaints with empathy and efficiency, using root cause analysis tools to address issues and prevent recurrence.
• Cross-Functional Collaboration: Work closely with other departments, such as Production and Quality Control, to ensure customer feedback is accurately communicated and addressed in the product development and improvement processes.

What Does This Position Offer You

• Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
• Support in onboarding and further training that will set you up with Marelli's speed.
• A hybrid work model, helping you to achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.

Take The Next Step

Together, we will drive the world towards a safer, greener, and better-connected future.

Are you ready to make your mark, shape the future of the automotive industry, and drive the growth of the AL&S business? Talk to us! To apply, submit your application via Website, such as LinkedIn.

About Us

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world. Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers. Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business. Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it! We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.