Process Lead

Infosys; Ciudad de México; Presencial; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

A global digital services company in Mexico City is seeking an HR Specialist to drive HR excellence and manage employee lifecycle processes. The ideal candidate will have a bachelor's degree and hands-on experience with Workday, ensuring compliance and data integrity in HR operations. This role offers the opportunity to collaborate with stakeholders and improve employee experience through digital tools.

Formación

• Hands-on experience with Workday, managing HR data and workflows.
• Solid understanding of HR policies and processes.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Execute employee lifecycle transactions and ensure data integrity.
• Manage approvals and authorizations in line with SOPs.
• Support international assignees with required documentation.

Conocimientos

Stakeholder management

Data privacy & governance

Data Analytics

Digital Tech Awareness: Workday, Service Now, Power Bi, Adobe Sign

Educación

Bachelor’s degree in human resources or Business Administration

Herramientas

Workday

Adobe Sign

Power BI

Descripción del empleo

Overview

JOB PURPOSE: In this role, you will drive HR excellence through operations with a problem-solving mentality and operational focus. Hub HR Specialists collaborate across regional hubs with specific HR business partners, managing data across geographies. They proactively plan and manage key points in the year, ensuring accurate data entry, flagging issues, and promptly resolving problems, along with timely and accurate document processing. This role will support the HR processes in the Americas, ensuring legal compliance, and rigorous adherence to timings and processes.

Responsibilities

• Execute employee lifecycle transactions (Joiners, Movers, Leavers), including accurate data entry, documentation, and timely processing.
• Generate business letters using Adobe Sign and Workday-integrated workflows.
• Ensure data integrity, compliance, and secure documentation within People Systems (e.g., Workday).
• Manage approvals and authorizations in line with Standard Operating Procedures (SOPs).
• Conduct data validation and quality checks, especially during key cycles like the Annual Performance Review (APR).
• Oversee data management, reporting, and probation administration.
• Handle absence and time-off requests in compliance with company policies.
• Collaborate with stakeholders to support international assignees by coordinating required documentation for immigration and relocation.
• Promote adoption of Self-Service tools to enhance employee experience and operational efficiency.
• Maintain strict confidentiality and data privacy in all HR transactions.

What you need to succeed

• Stakeholder management
• Data privacy & governance
• Data Structure
• Data Analytics
• Data Quality
• Customer Experience
• Digital Tech Awareness: Workday, Service Now, Power Bi, Adobe sign

Skills

• Demonstrated ability to manage multiple priorities and tasks efficiently in a dynamic, fast-paced environment.
• Strong commitment to delivering high-quality outcomes in alignment with defined Service Level Agreements (SLAs).
• Collaborative team player with proven success in cross-functional and cross-regional coordination across multiple hubs and locations.
• Proficient in quickly adapting to and navigating emerging technologies and digital platforms.

Experiences & Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related discipline preferred.
• Hands-on experience with Workday, demonstrating proficiency in navigating and managing HR data and workflows.
• Solid understanding of HR policies and processes, with practical experience supporting regional or multi-country operations.
• Manage end-to-end HR procedures, including data management, compliance, and employee lifecycle activities.

EEO/About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country Mexico

State / Region / Province Mexico

Work Location Mexico City

Interest Group Infy Mexico

Domain Human Capital Management

Skillset Domain|Human Resource Management|Human Resources

Company Infosys Mexico

Role Designation 234BPRSLDE Process Lead