Patient Relations & Field Sales Executive

Dentakay Dental Clinic; Tijuana; Presencial; MXN 535,000 - 715,000; Jornada completa

Descripción de la vacante

A dental clinic in Tijuana is seeking a Clinic Field Sales & Patient Coordinator to serve as the primary contact for patients. Responsibilities include managing patient logistics, handling inquiries, and liaising with the Istanbul headquarters. The ideal candidate will have experience in patient coordination and customer service, along with strong communication skills. Fluency in Spanish and English is required. This is an excellent opportunity to grow in a vibrant team environment.

Formación

• Proven experience in patient coordination, customer service, hospitality, or a medical/clinic environment.
• Strong communication and interpersonal skills.
• Ability to manage logistics such as hotel bookings and transportation.
• Experience with upselling or explaining treatment options is preferred.
• Strong organizational and multitasking skills.

Responsabilidades

• Serve as the primary contact between patients and healthcare providers.
• Respond promptly to patient inquiries and complaints.
• Manage patient logistics, including bookings and travel arrangements.
• Act as the liaison with the Istanbul headquarters.
• Perform treatment-related upsells inside the clinic.

Conocimientos

Patient coordination experience

Customer service

Strong communication skills

Fluency in Spanish

Fluency in English

Attention to detail

Organizational skills

Multitasking skills

Descripción del empleo

Discover Your Smile: Join Dentakay's Vibrant Team

Dentakay isn't just a dental clinic—it's a vibrant community where innovation meets opportunity. With "We Make You Smile" as our guiding principle, for over 16 years we have been committed to creating extraordinary experiences not only for our patients but also for our team members.

Who We Are:

Our commitment to excellence extends to our global reach. As medical and dental tourism rises as multi-billion-dollar industries, with the global medical tourism market reaching close to $120 billion in 2023, Türkiye has quickly become a haven for people seeking affordable health and dental care abroad. At Dentakay, we have positioned ourselves to serve patients from all over the world, offering quality dental care at an affordable price.

To achieve this, we have assembled a team of over 60 dental specialists, 450+ operation professionals, and a dedicated patient support team available 24/7 to help more than 57,000 patients from all over the world get their bright smiles back. We quickly became a dynamic team of professionals from diverse backgrounds, all passionate about redefining the healthcare experience. From our Istanbul headquarters to our expanding global presence, we're on an exciting journey together, making a real difference, one smile at a time.

Why Dentakay?

Having earned the title of a 'Great Place to Work' for three consecutive years, we are proud of our warm and inviting work atmosphere. Joining Dentakay means becoming part of a team that values connection, collaboration, and personal growth. With opportunities for career advancement, ongoing learning, and a supportive work culture, we're here to help you unleash your full potential and grow together.

Ready to Join Us?

Whether you're in sales, customer care, marketing, or any other area, Dentakay offers an exciting opportunity to be part of something greater. Join us in shaping the future of healthcare and building meaningful connections—with our patients, our community, and each other. Your journey to a brighter career begins here, with Dentakay.

Know About the Opportunity:

Position: Clinic Field Sales & Patient Coordinator.

Duty Location: New City Medical Plaza, Tijuana, Mexico

Key Tasks and Responsivities:

• Serves as the primary contact between patients and healthcare providers, ensuring clear communication, accurate interpretation, and continuous support throughout treatment.
• Responds promptly to patient inquiries, requests, and complaints, addressing dissatisfied patients professionally and ensuring a positive overall experience.
• Manages patient logistics, including hotel bookings, transportation to and from the clinic, and flight arrangements, while keeping the office team updated on confirmed or pending travel plans.
• Acts as the liaison between the clinic and the Istanbul headquarters, ensuring smooth communication and alignment in daily operational matters.
• Performs treatment-related upsells inside the clinic by explaining suitable additional procedures, ensuring patient understanding, and supporting revenue growth.

Qualifications and Skills:

• Proven experience in patient coordination, customer service, hospitality, or a medical/clinic environment.
• Strong communication and interpersonal skills.
• Ability to manage logistics such as hotel bookings, transportation, with accuracy and attention to detail.
• Experience with upselling or explaining treatment options to patients is preferred.
• Strong organizational and multitasking skills, able to work in a fast-paced, service-oriented environment.
• Fluency in Spanish and English is required; additional languages are a plus.

Click on apply if this sounds like you!

Visit our website to learn more about Dentakay: https://dentakay.com/