Patient Engagement Manager

Heartbeat Health; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading virtual health company is seeking a candidate with 6–8+ years in healthcare operations to improve patient engagement strategies. Responsibilities include developing activation programs, analyzing patient data, and collaborating across teams to influence outcomes. A Bachelor’s degree is required, and an interest in management is a plus. Join a mission-driven team that values diversity and operates remotely, fostering flexibility and autonomy.

Servicios

Flexible remote work

Diversity and inclusion initiatives

Fast-paced and agile environment

Formación

• 6–8+ years of experience in healthcare operations or related fields.
• Experience in designing patient engagement programs.
• Ability to translate data into actionable insights.

Responsabilidades

• Develop and launch patient activation and engagement strategies.
• Analyze patient journey data for improvements.
• Collaborate across teams to influence decisions.

Conocimientos

Healthcare operations

Patient engagement

Strong analytical skills

Excellent communication

Collaboration

Educación

Bachelor's degree

Advanced degree in public health or related field

Descripción del empleo

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

About the Role

• In this role, you will help develop, define, and partner with our teams to launch and scale patient activation and engagement at Heartbeat Health. You’ll identify where and why patients disengage; design and iterate programs and workflows to improve activation; and partner closely with the Clinical, Product, Marketing, Data, and Operations teams to turn insights into action.
• Heartbeat, to be sure, is doing this work now. Your role is to help take us to the next level – by helping establish the strategy, operating model, and success metrics for this work.

What You'll Do

• Help build and launch a more programmatic approach to our patient activation and engagement, including working with the team to define scope, goals, and success metrics.
• Analyze patient journey data to identify drivers of low activation and opportunities for improvement.
• Design and help implement activation strategies across workflows, tooling, and patient communications.
• Partner cross-functionally with Clinical, Product, Data, Growth, and Operations teams to influence roadmap decisions and operational changes.
• Help develop scalable programs, playbooks, and processes to improve patient engagement and follow-through.
• Help establish KPIs and reporting to measure activation, conversion, and program effectiveness.
• Serve as the internal subject matter expert on patient engagement and activation best practices.
• Test, iterate, and continuously improve activation and engagement strategies based on data and outcomes.

About You

• 6–8+ years of experience in healthcare operations, patient engagement, population health, digital health, product strategy, or related fields.
• Experience designing and launching programs or workflows that improve patient engagement, activation, or outcomes.
• Strong analytical skills with the ability to translate data into actionable insights.
• Comfortable operating in ambiguity and building structure from the ground up.
• Excellent communicator who can influence across teams and levels.
• Highly collaborative, pragmatic, and execution-oriented.
• Interest in growing into a people manager over time.
• Bachelor’s degree required; advanced degree in public health, healthcare administration, business, or related field is a plus.
• Sense of humor is a must.

About Our Culture

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered.
• We are fast-paced & agile: we move quickly, iterate often, and value experimentation.
• We are remote-first: flexibility, autonomy, and trust are at the core of how we operate.
• We care about diversity: diversity allows us to build an excellent patient experience.
• We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.