Partner Contract & Onboarding Specialist

Hewlett Packard Enterprise; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Partner Contract & Onboarding Specialist in Tlaquepaque, Mexico. This role involves managing the end-to-end partner contract lifecycle, ensuring compliance, and facilitating stakeholder engagement. Ideal candidates will have strong contract management experience, excellent communication skills, and the ability to work collaboratively across teams. This position offers opportunities for personal and professional development and is based onsite.

Servicios

Comprehensive benefits suite

Career development programs

Inclusive work environment

Formación

• Proven experience in contract management, partner onboarding, or channel operations.
• Strong case management and coordination skills with the ability to manage multiple stakeholders and priorities.
• Excellent English communication and interpersonal skills.

Responsabilidades

• Manage the full lifecycle of partner contracts from initiation to termination.
• Coordinate onboarding activities including system setup and training.
• Act as the primary liaison between partners and internal teams.

Conocimientos

Contract management

Stakeholder engagement

Problem-solving

Communication

Attention to detail

Cross-functional collaboration

Analytical skills

Active listening

Educación

Proven experience in contract management or partner onboarding

Herramientas

Salesforce (SFDC)

Contract management systems

Descripción del empleo

Overview

Partner Contract & Onboarding Specialist This role has been designed as onsite with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

What You’ll Do / Responsibilities

We are seeking a highly organized and proactive professional to manage the end-to-end partner contract lifecycle and onboarding process. This role will serve as the central point of coordination between partners and internal stakeholders—including the Channel team, Business Units (BU), PAOMS, DBMs, and PBMs—ensuring smooth engagement, clear guidance, and timely completion of all onboarding and contract-related activities.

The ideal candidate is detail-oriented, skilled in stakeholder management, and thrives in a dynamic, collaborative environment.

Contract Lifecycle Management

• Manage the full lifecycle of partner contracts: initiation, drafting, review, approval, execution, renewal, amendment, inactivation, and termination.
• Ensure compliance with internal policies, legal requirements, and partner program guidelines.
• Maintain a centralized repository of contracts and related documentation for audit and reporting purposes.

Partner Onboarding & Enablement

• Coordinate onboarding activities including system setup, access provisioning, training, and documentation delivery.
• Ensure partners are equipped with the necessary tools, resources, and knowledge to operate effectively.
• Track onboarding progress and follow up to ensure timely completion of all steps.

Offboarding & Termination

• Manage partner offboarding processes including system deactivation, contract closure, and knowledge transfer.
• Ensure proper documentation and communication of termination decisions and actions.
• Collaborate with legal and compliance teams to ensure risk mitigation and proper record-keeping.

Stakeholder Engagement

• Act as the primary liaison between partners and internal teams (Channel, BU, PAOMS, DBMs, PBMs).
• Facilitate cross-functional meetings and communications to align on contract and onboarding activities.
• Resolve escalations related to contracts, onboarding, or system issues in a timely and professional manner.

Escalation Management

• Serve as the primary point of contact for escalations related to partner contracts, onboarding delays, system issues, or compliance concerns.
• Assess the nature and urgency of escalations, ensuring appropriate prioritization and resolution pathways.
• Collaborate with Legal, Compliance, Channel, and Operations teams to investigate and resolve complex contract-related issues.
• Maintain a structured escalation framework, including documentation of escalation triggers, resolution timelines, and communication protocols.
• Track and analyze escalation trends to identify root causes and recommend process improvements.
• Ensure timely and transparent communication with stakeholders throughout the escalation lifecycle.
• Provide post-resolution feedback and support to impacted partners and internal teams to rebuild trust and ensure continuity.

Process Optimization & Reporting

• Continuously improve contract and onboarding processes based on feedback and performance metrics.
• Develop and maintain process documentation, SOPs, and training materials.
• Generate reports and dashboards to track KPIs, compliance, and operational efficiency.

About You

• Proven experience in contract management, partner onboarding, or channel operations.
• Strong case management and coordination skills with the ability to manage multiple stakeholders and priorities.
• Excellent English communication and interpersonal skills, with the ability to build trust and influence across diverse teams.
• Proficiency in SFDC (Salesforce), contract management systems, and other business applications.
• Detail-oriented with strong problem-solving and analytical abilities.
• Familiarity with legal terminology and contract structures is a plus.

Additional Skills

• Accountability
• Active Listening
• Cross-Functional
• Design Thinking
• Empathy
• Problem Solving
• Growth Mindset
• Managing Ambiguity

What We Can Offer You

• Health & Wellbeing – We provide a comprehensive benefits suite for physical, financial and emotional wellbeing.
• Personal & Professional Development – We invest in your career through programs to reach your goals.
• Unconditional Inclusion – We are inclusive and value varied backgrounds; we flex to manage work and personal needs.

Let’s Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job: Sales Operations

Job Level: Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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