Order Management Manager

Ws Audiology Emea; Tijuana; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global hearing technology company is seeking an Order Management Manager in Tijuana. This role involves preparing customer proposals, managing orders, and ensuring quality throughout the order process. Candidates should hold a Bachelor's degree and possess strong interpersonal and organizational skills. Additionally, prior supervisory experience and proficiency in English are essential. Join a diverse team committed to making a positive impact in the hearing industry while enjoying a collaborative workplace.

Formación

• Prior supervisory experience required.
• Must effectively communicate in English.
• Strong maturity and good judgment necessary.

Responsabilidades

• Create and maintain measures for the team and management communication.
• Develop training programs and processes for quality and efficiency.
• Verify order documents for accuracy.
• Handle problematic orders requiring special attention.
• Collaborate across departments for customer queries.

Conocimientos

Strong delegation skills

Organizational skills

Interpersonal skills

Effective communication skills

Teamwork

Data entry proficiency

Educación

Bachelor's degree

Descripción del empleo

This Order Management Manager will be based in Tijuana and report to the VP Operations.

This person will be responsible for preparing customer proposals / tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the suppliers.

What you will do

• Responsible for creating, maintaining, and communicating appropriate measure to the team and upper mgmt.
• Responsible for leading and developing appropriate training programs and developing processes that ensure quality and created efficiencies.
• Reviews the accuracy of all in-house order documents.
• Verifies model and serial number on aid(s) prior to entry.
• Routes specific material to the appropriate location to secure accurate production flow.
• Receives and distributes expediter sheets to their appropriate location to ensure customer service requests are completed.
• Handles problematic orders that go beyond the capabilities of department staff or require special attention or authorization.
• Collaborates with other departments to ensure all data entry information is accurate for customer queries such as order cancellations, special requests and rush service.

What you bring

• Experience and Personal Competencies_
• Bachelor's degree.
• Prior supervisory experience.
• Must possess strong delegation and organization skills.
• Proficient data entry and key board operations skills.
• Must work effectively with all management levels and staff affiliates.
• Must be able to function in a team environment as well as perform individual tasks.
• Must have strong interpersonal skills, maturity and good judgement; demonstrates a positive can-do attitude; have effective communication skills with a diverse range of individuals.
• Must be able to effectively communicate, read, and write English.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful?

We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all.

Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.