Oracle EPM Support Analyst – EPBCS, FF

Oracle; Región Centro; Presencial; MXN 550,000 - 917,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Functional Support Analyst in Mexico, Jalisco. The role involves troubleshooting complex technical issues and providing customer support for Oracle products. Candidates should have 3 to 8 years of experience and strong analytical skills, as well as proficiency in both spoken and written English. This position offers an opportunity to work with cloud customers and require effective customer relationship management.

Formación

• 3 to 8 years of in-depth knowledge of Account Reconciliation, Enterprise Data Management, Financial Consolidation and Close.
• Good command over spoken and written English is required.
• Strong learning orientation to keep up with emerging business models and technology.

Responsabilidades

• Troubleshoot and resolve complex techno-functional problems.
• Advise customers on complex use of Oracle products.
• Create and review Knowledge Articles.

Conocimientos

Analytical skills

Oracle products knowledge

Problem solving skills

Customer service expertise

Communication skills

Descripción del empleo

Position is for a Functional Support Analyst with a technical background in Financial Close and Consolidation (FCCS), Account Reconciliation (ARCS), Enterprise Data Management (EDMCS), Profitability and Cost Management (PCMCS), Tax Reporting (TRCS), Narrative Reporting (NR), Data Management (DM), EPMAutomate of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.

The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.

The key skills used daily are high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud customers. This work includes:

• Work directly with Customers for
  • Advising on complex use of Oracle products
  • Resolving highly complex and mission‑critical issues
  • Manage highly complex and critical customer issues
  • Serve as Situation Manager on highly sensitive issues
  • Consult with Management in directing resolution of critical Customer situations
• Knowledge gain and sharing – achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
• Formal mentoring for promoting the technical and professional development of others
• Creation/review of Knowledge Articles

Career Level

IC4

Qualifications

3 to 8 years In depth knowledge of: Account Reconciliation, Enterprise Data Management, Financial Consolidation and Close, FreeForm, Narrative Reporting, Planning, Tax Reporting, Profitability and Cost Management.

Other Qualifications

• Exhibit effective analytical skills & organizational skills
• Good command over spoken & written English
• Interact directly with customers and follows through on all assignments and takes ownership of customer issues
• Seeks innovative ways to improve the process of delivering solutions to customers
• Strong written and verbal English communication skills; multilingual a plus
• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis