Operations Specialist-Hyperscalers Client

SoftwareONE; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global software solutions provider in Mexico City is seeking an Operations Specialist to lead cloud support initiatives within a hybrid work environment. The ideal candidate will have strong expertise in CSP processes, license management, and Microsoft services. Responsibilities include providing high-level consultations, collaborating with internal teams, and streamlining services. Join a company committed to employee satisfaction and development.

Servicios

Employee Recognition Programs

Training and development opportunities

Work-life balance

Employee Referral Bonus Program

Formación

• Minimum B2 English proficiency.
• Knowledge of basic licensing models and customer support.
• Exposure to North American clients.

Responsabilidades

• Provide expert-level consultation on CSP services.
• Identify opportunities to streamline CSP processes.
• Work closely with onboarding managers and technical teams.
• Serve as the main contact for CSP queries.

Conocimientos

Expert-level consultation on CSP services

Licensing and subscription management

Customer management

Excellent interpersonal communication

Educación

Bachelor's degree in business administration, International Business, IT, or related field

Herramientas

Microsoft Certified: Azure Solutions Architect

AI tools (e.g., Copilot)

Descripción del empleo

Why SoftwareOne?

Success at SoftwareOne is defined by what you deliver for our customers, the business, and the employees around you. SoftwareOne employees are energized, agile and laser passionate about delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers high levels of Employee Satisfaction. We are Humble and operate with a high level of Discipline while moving at Speed to manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support approximately 65,000 customers in their digital transformation.

The role

We are thrilled to announce an opportunity to join us as:

Operations Specialist/ Hyperscalers Client

SoftwareOne

Scope: Full-time/hybrid | S&C Marketplace Delivery | Location: MX city

We seek a highly skilled and knowledgeable SME Cloud Support Provider (CSP) services to join us. The SME will be crucial in driving CSP initiatives, providing mentorship, and ensuring the delivery of high-quality services. The ideal candidate deeply understands CSP processes, subscription management, and Microsoft services, and can efficiently collaborate with internal and external partners to optimize client onboarding, service delivery, and aftersales queries.

How a day-to-day would look like in this role.

• Provide expert-level consultation on CSP services, including licensing, subscription management, billing, and Microsoft cloud solutions.
• Identify opportunities to streamline CSP processes and implement best practices to improve operational efficiency and customer satisfaction.
• Work closely with onboarding managers, account managers, and technical teams to ensure flawless service delivery and issue resolution.
• Serve as the main point of contact for sophisticated CSP-related queries and provide resolutions promptly.

What we need to see from you

• Education: Bachelor’s degree or equivalent experience in business administration, International Business, IT, or a related field.
• Language: English (minimum B2).
• Experience: Knowledge of basic licensing models, understanding of procurement processes, supply chain, customer management, vendor management, or customer support (preferably in the software industry).
• Technology Skills: Experience using AI tools (e.g., Copilot).
• Global Experience: Exposure to North American clients and exchange programs.

Desired Qualifications:

• Technical Knowledge: Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect).
• Understanding of Microsoft Cloud offerings and subscription models.
• Familiarity with Microsoft CSP tools and platforms (e.g., Partner Center, Azure, Office 365, CRM).
• Familiarity with billing and invoicing processes.
• Demonstrated ability to provide outstanding customer service and maintain positive relationships with clients and partners.

Soft Skills:

• Data validation
• Sense of urgency
• Ability to learn complex processes
• Resilience and tolerance to frustration
• Change management
• Results-oriented

Why should you join the team?

• Employee Recognitions Programs
• A variety of training and development opportunities
• A work-life balance
• Vacations
• Employee Referral Bonus Program
• Diverse team interaction
• Giving back to society - employee initiatives
• ONE TREE PLANTED -> one tree for each hiring globally.
• Corporate events/ team buildings

At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.

We are thrilled to announce an opportunity to join us as:

Operations Specialist/ Hyperscalers Client

SoftwareOne

Scope: Full-time/hybrid | S&C Marketplace Delivery | Location: MX city

We seek highly skilled and knowledgeable SME Cloud Support Provider (CSP) services to join us. The SME will be crucial in driving CSP initiatives, providing mentorship, and ensuring the delivery of high-quality services. The ideal candidate deeply understands CSP processes, subscription management, and Microsoft services, and can efficiently collaborate with internal and external partners to optimize client onboarding, service delivery, and aftersales queries.

How a day-to-day would look like in this role.

• Provide expert-level consultation on CSP services, including licensing, subscription management, billing, and Microsoft cloud solutions.
• Find opportunities to streamline CSP processes and implement best practices to improve operational efficiency and customer happiness.
• Work closely with onboarding managers, account managers, and technical teams to ensure flawless service delivery and issue resolution.
• Serve as the main point of contact for sophisticated CSP-related queries and provide resolutions promptly.