Onsite Technical Support Specialist: Infrastructure & Apps

DXC Technology; Ciudad Madero; Presencial; MXN 365,000 - 549,000; Jornada completa

Descripción de la vacante

A leading IT services firm is seeking a Technical Support Specialist to deliver essential onsite support for infrastructure and applications. Responsibilities include providing technical assistance to users, collaborating with the team on business projects, and maintaining SLA tracking. Candidates should possess a Bachelor's degree and at least 3 years of relevant experience, along with strong communication skills and a continuous learning mindset. Join a team committed to innovation and customer success in a tech-driven environment.

Formación

• Minimum of 3 years of onsite technical support experience.
• Technical knowledge to perform data analysis.
• Ability to deliver effective face-to-face user support.

Responsabilidades

• Provide smart hands technical support for infrastructure.
• Ensure proper SLA tracking in the ticketing tool.
• Support hardware and software issues onsite and remotely.

Conocimientos

Technical support experience

Communication skills

Data analysis

Continuous learning mindset

Basic knowledge of OneDrive

Networking skills

Fluent English

Educación

Bachelor’s degree in a related field

Herramientas

ServiceNow

Intune

Microsoft Teams

Descripción del empleo

A leading IT services firm is seeking a Technical Support Specialist to deliver essential onsite support for infrastructure and applications. Responsibilities include providing technical assistance to users, collaborating with the team on business projects, and maintaining SLA tracking. Candidates should possess a Bachelor's degree and at least 3 years of relevant experience, along with strong communication skills and a continuous learning mindset. Join a team committed to innovation and customer success in a tech-driven environment.