Onboarding Specialist (Contract)

Centerfield; A distancia; MXN 695,000 - 1,044,000; Jornada completa

Descripción de la vacante

A customer acquisition firm is seeking an Onboarding Coordinator to oversee onboarding for new hires in a fast-paced environment. Responsibilities include managing the entire onboarding process, fostering relationships with new employees, and supporting various People Operations initiatives. Candidates should have 1-3 years of experience in a similar role, proficiency in Google Workspace and HR software, and strong communication skills. This position is a 4-month contract based in Mexico, with specific state residency preferred.

Formación

• 1-3 years of experience supporting People Ops teams.
• Experience supporting remote employees is vital.
• Knowledge of labor relations and laws is preferred.

Responsabilidades

• Manage the onboarding process for new hires.
• Coordinate Day 1 readiness and oversee compliance.
• Foster positive relationships with new hires.

Conocimientos

Organizational skills

Communication skills

Proficiency in Google Workspace

Proficiency in Microsoft Office

Attention to detail

Herramientas

UKG

Fountain ATS

Descripción del empleo

Overview

Hi, We\'re Centerfield! Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity

As an Onboarding Coordinator, you will play a pivotal role in delivering a seamless onboarding experience for new hires across our high-volume team and will be responsible for managing the end-to-end onboarding process, ensuring new hires feel welcomed, prepared, and engaged from the moment they accept the offer through their first days with the company. In addition, you will support various People Operations initiatives, providing essential administrative support. Your work will directly impact the experience of our employees as they transition into their new roles and grow within the organization. This is a 4-month contract role with EST business hours (9:00 AM – 5:30 PM EST). While candidates in Eastern Time Zone states are preferred, we are open to those in other locations who can accommodate these hours.

How You\'ll Contribute

• Own the onboarding process for remote new hires across our high-volume Insurance division.
• Orchestrate Day 1 readiness, ensuring new hires have the tools, resources, and support to succeed, including delivering onboarding materials (employee handbooks, benefits info, IT equipment).
• Oversee background check processing, I-9 verifications, and ensure compliance with company policies and legal requirements.
• Partner closely with Recruiting, Training, Compliance, IT, LCC and Operations teams.
• Create and maintain employee profiles in our HRIS (UKG) and High-Volume ATS (Fountain).
• Coordinate pre-boarding tasks to ensure new hires are fully prepared for Day 1, including verifying necessary documentation (e.g., licensing, certifications).
• Support the onboarding and integration of individuals, ensuring they receive the appropriate training, resources, and compliance documentation.
• Foster positive relationships with new hires and provide guidance throughout the onboarding process, ensuring a smooth transition into the company.
• Assist as needed with offboarding logistics, ensuring all exit procedures are followed and facilitating exit surveys.
• Contribute to process improvement initiatives, compliance updates, and employee engagement programs by collaborating with the broader People Ops team.
• Various other ad hoc projects as determined by the business.

What We\'re Looking For

• 1-3 years of proven experience providing support to People Ops teams
• Proven experience supporting remote populations
• Proficiency in Google Workspace
• Proficiency in Microsoft Office Packages (Outlook, Excel, Word, PowerPoint)
• Proficiency in using HR software (UKG)
• Proficiency in using applicant tracking systems (Fountain ATS is a bonus)
• Exceptional organizational skills with a keen attention to detail and accuracy
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Excellent communication and interpersonal skills with a strong knack for building and maintaining positive relationships with both external candidates and internal stakeholders
• Knowledge of labor relations and laws
• Insurance industry experience preferred, but not required

Must reside in one of the following states: Arizona, Florida, Georgia, Indiana, North Carolina, Tennessee, Texas, or Utah

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.