MRM Sales Support Specialist

Lennox; Saltillo; Presencial; MXN 50,000 - 70,000; Jornada completa

Descripción de la vacante

A leading HVAC company located in Saltillo, Mexico, is looking for a proficient individual to manage customer account relationships and oversee daily orders. Responsibilities include negotiating pricing, troubleshooting delivery issues, and ensuring that orders process smoothly. The ideal candidate will have a Bachelor's degree, 5 years of related experience, and exceptional communication skills. Join a supportive team that values development and excellence.

Formación

• 5 years of related experience required.
• Ability to learn and understand technical terminology.
• Detailed knowledge of organization, products, and services.

Responsabilidades

• Manage account relationships.
• Create and manage daily customer orders.
• Negotiate equipment substitutions and pricing.
• Complete order entry and management of delivery process.
• Troubleshoot and manage post-delivery issues.

Conocimientos

Excellent written and verbal communication skills

Technical terminology understanding

Project organization

Leadership ability

Adaptability

Educación

Bachelor's degree or equivalent

Herramientas

MS Office

Descripción del empleo

Overview

Company Profile
Lennox (NYSE: LII) is driven by 130 years of legacy in HVAC and refrigeration, delivering industry-leading climate-control solutions for residential and commercial customers. Lennox emphasizes teamwork, excellence, and sustainable products and services. The company values each team member’s contributions and offers a supportive environment for career development.

Job Description

• Manage account relationships.
• Create and manage daily customer orders.
• Negotiate equipment substitutions and pricing.
• Complete order entry, order maintenance, and management of the order delivery process.
• Troubleshoot and manage post-delivery issues, such as returns or damaged arrivals.
• Facilitate warranty or technical support issues and concerns.
• Prioritize projects and communicate pricing updates, coordinating these responsibilities with Manufacturer Rep Managers.
• Update CRM to reflect quote status and coordinate with 3rd party vendors for order processing and delivery.
• Manage the order credit approval process by facilitating credit documents between customer and credit team to avoid delays and past due orders.
• Prepare and manage submittals and orders accurately, reducing manual overrides and allowances.
• Coordinate and manage orders within guidelines for residential districts.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 5 years related experience.
• Excellent written and verbal communication skills, including effective listening skills.
• Ability to learn and understand technical terminology.
• Ability to organize multiple projects.
• Detailed knowledge of the organization, products, and/or services.
• Proficiency with MS Office and a variety of other applications.
• Leadership ability.
• Adaptability.