Manager- Mexico Human Resources

ResortCom; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A US-based hospitality company is seeking an experienced Human Resources Manager for its Guadalajara office. The ideal candidate will have extensive experience in HR functions, be bilingual in English and Spanish, and possess strong knowledge of Mexican labor laws. Responsibilities include payroll management, employee relations, and compliance with regulations. The position offers a monthly salary of $50,600.00 MXN, various benefits, and requires in-office presence.

Servicios

Savings fund

Grocery vouchers

Attendance bonus

Formación

• Experience in hospitality, preferably in a call center environment.
• Minimum of 3 years as a Human Resources Manager.
• In-depth knowledge of Mexican labor laws and regulations.
• Experience in training program development.
• Strong ability to exercise discretion and confidentiality.

Responsabilidades

• Manage end-to-end payroll processing for employees.
• Implement policies to foster a positive workplace culture.
• Ensure compliance with local labor laws.
• Develop performance management processes.
• Lead the recruitment and selection process.

Conocimientos

Bilingual (English and Spanish)

Strong Excel

Organizational skills

Attention to detail

Strong verbal communication skills

Educación

Bachelor's degree in human resources or related field

Herramientas

HRIS system

MS Office applications (Outlook, PowerPoint, Word)

Descripción del empleo

Overview

We are looking for an experienced Human Resources Manager to assist with our fast-growing offices in Guadalajara, Mexico. Our company is US-based, with over 30 years of experience in the hospitality, travel, and vacation ownership industries. As we expand our presence in Mexico, we are dedicated to fostering a work environment that values our employees and promotes their growth and development. We believe that our success is driven by the talent and dedication of our team members, and we are committed to providing them with opportunities for advancement and a rewarding career. We also offer excellent travel benefits, allowing our employees to explore new destinations and cultures. Join us as we continue to grow and make a difference in the lives of our employees and the communities we serve.

Location: Guadalajara, Mexico (call center). This position requires close collaboration with the Director of Call Center Operations and may involve travel.

Responsibilities

• Payroll
  • Manage end-to-end payroll processing for employees, including calculating wages, benefits, taxes, and other deductions.
  • Collaborate with payroll providers to ensure timely and accurate payroll processing.
  • Prepare and maintain payroll records, reports, and documentation in compliance with company policies and federal, state, and local regulations.
  • Review, investigate, and respond to information requests from labor and fiscal authorities.
• Employee Relations
  • Implement policies and procedures to foster a positive, healthy, and inclusive workplace culture.
  • Review and update the company's internal work regulations and supervise compliance.
  • Handle employee relations matters, conduct investigations, and address conflicts.
  • Coordinate, review, and issue progressive discipline actions with managers and labor attorneys.
  • Coordinate employee recognition activities.
• HR Compliance
  • Ensure compliance with local labor and fiscal laws and regulations.
  • Keep abreast of changes in employment legislation and update policies accordingly.
  • Work closely with the VP of HR and labor attorneys to address HR-related legal matters.
  • Maintain and update personnel files with all required legal, fiscal, and personal documentation, including employment contracts.
• Performance Management
  • Develop and implement performance management processes.
  • Provide guidance to managers on performance improvement plans.
  • Conduct regular performance reviews and contribute to employee development plans.
• Training and Development
  • Identify training needs and develop training programs for employees.
  • Facilitate training sessions on various topics and professional development.
  • Monitor and track employee development and training progress.
  • Ensure compliance with annual training requirements established by law.
• Compensation and Benefits
  • Administer compensation and benefits programs in compliance with fiscal regulations, including grocery vouchers, life insurance, profit sharing, employee vacations, and other paid time off.
  • Stay updated on market trends to ensure competitive compensation packages.
  • Work with external vendors to manage employee benefits.
• Talent Acquisition
  • Lead the recruitment and selection process to ensure the hiring of qualified candidates.
  • Develop and implement effective recruitment strategies to attract top talent.
  • Collaborate with hiring managers to understand staffing needs and maintain a talent pipeline.
• Workers Union
  • Manage the company's relationship with the workers'' union.

Required Education and Experience

• Bachelor's degree in human resources, Business Administration, or a related field.
• Bilingual (English and Spanish).
• Experience in hospitality, preferably in a call center environment.
• In-depth knowledge of Mexican labor laws and regulations.
• Minimum of 3 years of experience as a Human Resources Manager.
• HRIS system experience.
• Strong Excel and proficiency in all MS Office applications (Outlook, PowerPoint, Word) and One Drive.
• Strong ability to exercise a high degree of discretion and confidentiality.
• Excellent attention to detail, organizational skills, multitasking, prioritization, and writing skills.
• Strong verbal communication skills for employees at all levels.

Preferred Education and Experience

• Minimum of 5 years of human resources experience in a company with 200+ employees.
• 2 years of experience in the call center or hospitality industry.
• SHRM-CP or SHRM-SCP certification.

Work Environment & Travel

• Office environment with moderate noise; travel required for training, meetings, and relationship development.
• Evening and weekend work may be necessary based on workload.
• Travel to ResortCom US offices in Las Vegas, NV; travel to the US may be required at least 1-3 times per year, depending on company needs.

Job Details

• Tipo de puesto: Tiempo completo
• Sueldo: $50,60,000.00 MXN al mes
• Beneficios: Caja de ahorro; Vales de despensa
• Pago complementario: Bono de asistencia
• Tipo de jornada: Turno de 8 horas
• Idioma: Inglés (Obligatorio)
• Lugar de trabajo: Empleo presencial