Luxury Pool & Beach Supervisor – Lead Service Excellence

Four Seasons Hotels And Resorts; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Mexico seeks a Pool & Beach Supervisor. Responsibilities include ensuring excellent guest service, managing staff, and maintaining hygiene standards. Candidates must be fluent in Spanish and English, have a minimum of 3 years of experience in a leadership role, and be proficient with POS systems. Offering competitive compensation and a supportive work culture, this role is perfect for those passionate about hospitality and guest experiences.

Servicios

Highly competitive salaries

Annual incentive plan for managerial roles

Shuttle service from nearby locations

Complimentary uniform dry cleaning

In-house training workshops

Employee service awards

Formación

• Minimum of 3 years of experience in a Food & Beverage Leadership role.
• At least 2 years of experience in a luxury hotel or upscale environment.
• Physically capable of standing, walking, and carrying trays for extended periods.

Responsabilidades

• Ensure every guest receives professional and courteous service.
• Handle guest complaints and ensure timely follow-up.
• Lead and motivate assigned staff for smooth operations.

Conocimientos

Fluency in Spanish

Fluency in English

Leadership

Customer service

Proficiency in POS technology

Educación

High school diploma or equivalent

Herramientas

MICROS

Descripción del empleo

A luxury hotel chain in Mexico seeks a Pool & Beach Supervisor. Responsibilities include ensuring excellent guest service, managing staff, and maintaining hygiene standards. Candidates must be fluent in Spanish and English, have a minimum of 3 years of experience in a leadership role, and be proficient with POS systems. Offering competitive compensation and a supportive work culture, this role is perfect for those passionate about hospitality and guest experiences.