Level 1 Tech Support Specialist — Energy & Automation

Schneider Electric - Global; Monterrey; Presencial; MXN 540,000 - 901,000; Jornada completa

Descripción de la vacante

A leading energy management firm in Monterrey is seeking a Level 1 Support Specialist to join their NAM support team. In this role, you'll serve as the first point of contact for technical support inquiries, troubleshooting issues related to the company’s products. The ideal candidate will have a technical degree and strong troubleshooting skills, with a focus on customer satisfaction. Join a global team dedicated to empowering energy management and automation solutions.

Formación

• Proven experience in a technical support role, preferably in technology or energy management.
• Strong troubleshooting and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Responsabilidades

• Act as the first point of contact for technical support inquiries.
• Provide timely and accurate responses to customer inquiries.
• Document and escalate complex issues to Level 2 support.
• Guide customers through diagnostic procedures.
• Collaborate with cross-functional teams to improve support processes.
• Contribute to the creation of support knowledge base articles.

Conocimientos

Technical troubleshooting

Customer service orientation

Communication skills

Problem-solving

Familiarity with CRM systems

Ability to multitask

Proficiency in English

Educación

Technical diploma or bachelor’s degree in a relevant field

Descripción del empleo

A leading energy management firm in Monterrey is seeking a Level 1 Support Specialist to join their NAM support team. In this role, you'll serve as the first point of contact for technical support inquiries, troubleshooting issues related to the company’s products. The ideal candidate will have a technical degree and strong troubleshooting skills, with a focus on customer satisfaction. Join a global team dedicated to empowering energy management and automation solutions.