LatAm Customer Support Lead — Remote Ops & Growth

Tripleten; Xico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An online education provider seeks a Customer Support Lead for their LATAM team. This remote role involves managing a client support stream and ensuring exemplary service quality. You will lead operational excellence, coach team members, and establish best practices. Requires a Bachelor's degree in Operations or similar, 3+ years in customer support and leadership experience, fluency in English and Spanish. Join a diverse team using modern tools like Slack and HubSpot.

Servicios

100% remote collaboration

Convenient working hours

Professional development opportunities

Formación

• 3+ years of experience in customer support or operations management, with at least 2 years in a leadership role.
• Strong experience in handling client-facing teams.
• Proven ability to manage and develop teams with a focus on performance improvement.

Responsabilidades

• Lead and manage a Customer Support Stream.
• Establish best-practice processes and monitor KPIs.
• Inspire and coach the team to excel and conduct performance reviews.

Conocimientos

Client-facing team management

Operational excellence

Negotiation and conflict resolution

Analytical and problem-solving abilities

Fluency in English

Fluency in Spanish

Educación

Bachelor's degree in Operations, Business Management, IT, or related field

Herramientas

CRM tools (e.g., Hubspot)

Descripción del empleo

An online education provider seeks a Customer Support Lead for their LATAM team. This remote role involves managing a client support stream and ensuring exemplary service quality. You will lead operational excellence, coach team members, and establish best practices. Requires a Bachelor's degree in Operations or similar, 3+ years in customer support and leadership experience, fluency in English and Spanish. Join a diverse team using modern tools like Slack and HubSpot.