Last Mile Senior Operation Manager

FedEx Express; Puebla de Zaragoza; Presencial; MXN 90,000 - 130,000; Jornada completa

Descripción de la vacante

A leading logistics company located in Puebla is seeking a Senior Manager to oversee operations ensuring high customer service. The role demands experience in managing teams, compliance with policies, and effective planning. Successful candidates will have a Bachelor's degree in relevant fields and must possess advanced English skills (C1). This position is 100% onsite and requires leadership and analytical capabilities. Join a diverse workplace with equal opportunity for all employees.

Formación

• 6 years of experience as Senior Manager leading a teams of managers.
• Advanced English — C1 proficiency.

Responsabilidades

• Plan, direct, and control all operations in the assigned location.
• Select, train, and supervise managers for efficient operations.
• Control and utilize labor effectively through planning and scheduling.
• Oversee performance reports and conduct internal audits.
• Ensure compliance with company operating policies.
• Supervise delivery records and billing documents.
• Provide emergency support and adhere to security procedures.
• Coordinate appointments and deliveries with external agents.
• Inform employees about salaries, benefits, and policies.

Conocimientos

Leadership skills

Planning and organization skills

Judgment and decision-making skills

Excellent written and oral communication skills

Presentation skills

Analytical capability

Strong human relations skills

Valid driver's license

Ability to travel

Educación

Bachelor's degree in Logistics, Industrial Engineering, Administration, International Business or similar

Descripción del empleo

About the Company

FedEx Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence.

About the Role

• Plan, direct, and control all operations in the assigned location in a manner that provides maximum customer service while maintaining a profitable operation and complying with all company standards.
• Span of control: Puebla, San Luis Potosí, Nayarit (Aguascalientes) in Last Mile.
• Responsibilities: Select, train and supervise the managers of these locations, to maintain an efficient and effective operation.
• The position is 100% onsite
• 6 years of experience as Senior Manager leading a Teams of Manager group
• Control and effectively utilize labor through planning, organizing, and scheduling to minimize lost time, working within the framework of the capital and operating budget.
• Oversee station performance reports; conduct internal and vehicle package audits; and monitor package sorting.
• Ensure compliance with applicable company operating policies and procedures.
• Supervise and verify delivery records, courier pickup manifests, billing documents, case sales summary, and petty cash reports.
• Ensure emergency support, adherence to security procedures, compliance with the country's labor legislation, and any other necessary administrative support for the effective functioning of the station.
• Coordinate AOD (Appointment on Demand/Specific Delivery Request) deliveries with external ground agents.
• Provide employees with information regarding salaries, benefits, company policies and practices, and all other matters related to operations and personnel.

Academic Background

• Bachelor's degree/equivalent in Logistics, Industrial Engineering, Administration, International Business or similiar

English Level

• Advanced English — C1.

Required Skills

• Leadership skills.
• Planning and organization skills.
• Judgment and decision-making skills.
• Excellent written and oral communication skills.
• Presentation skills.
• Analytical capability (or Analytical skills).
• Strong human relations skills.
• Must possess a valid driver's license with a good driving record.
• Able to travel (or Ability to travel).

Equal Opportunity Statement

FedEx Express is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all employees and applicants.