Knowledge Management Analyst

PepsiCo Deutschland GmbH; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading food and beverage company based in Mexico City seeks an experienced Knowledge Management Analyst. This role involves developing KM strategies, managing knowledge libraries, and ensuring effective knowledge exchange within the organization. Candidates should have over five years of relevant experience, fluency in English, and expertise with tools like ServiceNow and SharePoint. The position offers opportunities for growth and flexible work arrangements.

Servicios

Opportunities for learning and development

Recognition programs

Financial wellness programs

Flexibility in work hours

Wellness benefits for employees' families

Formación

• 5+ years of relevant experience in Knowledge Management.
• Ability to develop clear and visually appealing presentations.
• Fluency in Microsoft tools including PowerPoint and Excel.

Responsabilidades

• Support KM Lead in designing and implementing KM strategies.
• Manage ServiceNow and SharePoint knowledge libraries.
• Provide coaching and support to promote Knowledge Management culture.

Conocimientos

English fluency

Content-development skills

Interpersonal skills

Stakeholder management

Change management

Detail-oriented

Educación

Graduation / post-graduation in any stream

Herramientas

ServiceNow

SharePoint

Microsoft PowerPoint

Microsoft Excel

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we’re excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world’s most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you’re from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Responsibilities

The Opportunity

KM Analyst supports the ESM&KM Director in designing, developing, and running all required KM processes in the areas of KM system design, maintenance, document management and business critical knowledge retention and proactively identifies areas of continuous improvement through assessing the changing needs of the Consumer function. Works closely with other KM Analysts, KM CoE and Capability Leads to be engaged in various KM projects / initiatives.

Your Impact

As Knowledge Management Analyst your responsibilities would consist of:

• Support the KM Lead and Capability Leads to identify the knowledge gaps in line with the business needs and share recommendations, methodology & approach to develop an appropriate KM Strategy and deliver on end-to-end KM Program.
• Support the KM Lead in designing, developing, and implementing appropriate KM processes in the areas of KM system design, maintenance, document management and business critical knowledge retention and proactively identify areas of continuous improvement through assessing the changing needs of the function.
• Expand focus on understanding the critical Organizational Knowledge that goes beyond the ‘Process based’ knowledge and extends to ‘Skill-technology-functional-business’ knowledge and suggest Knowledge Management frameworks to capture and streamline the knowledge base through a combination of different knowledge assets & portals.
• Own and manage healthy ServiceNow and SharePoint knowledge libraries, executing processes for on-going maintenance; suggest appropriate approach, processes’ improvements; develop discussion materials & communications, understand the varied knowledge assets, and help drive the discussions with the Capability leads / team members for an effective knowledge exchange.
• Contribute to the Change Management programs, be able to work with the Global Change Management teams in planning and provide appropriate recommendations & suggestions to develop & launch effective change programs.
• Continuously interact with Capability teams and leads to provide relevant coaching, training, and support to champion a Knowledge Management culture.
• Work closely with the KM Lead to assess the business needs and identify gaps in the New Hire onboarding & Functional Learning. Contribute to the discussions with the Senior Leadership Team, ESM lead, Capability Leads & Talent Management team and suggest appropriate methods to design New Hire On boarding model.
• Support in identifying the areas of opportunities in line with the industry best practices, understanding areas of KM automation, self-service approach to enhance KM user experience and help build a strong KM Team.
• Support in defining the key KM KPIs to help monitor and track of engagement & outcomes of the KM programs & projects.
• Demonstrate high-level of flexibility and agility to the changing business needs and suggest the ways to ensure that the KM Programs adapt to the high paced changing business environment.
• Independently manage effective working relationship through partnership and collaboration with Consumer Capability leads, Product Owner/s, Transitions, Talent Management, Process excellence, KM COE, etc.
• Support the collaboration with the transitions teams and ensure all the documents created during the migration of work are handed over to KM and maintain the repository of all the transition content.
• Perform quality checks on the content such as structure, tone, formatting, and consistency as needed and guide the users on the tags, taxonomy, KM processes, etc.
• Demonstrate creativity and support the creation of various training material, update presentations, and various communications.

Qualifications

Who Are We Looking For?

• English fluency is a must
• Graduation / post-graduation in any stream with 5+ years of relevant work experience in shared services GBS environment in Knowledge Management programs & teams.
• Upkeep with the current technological developments/trends (automation) and evaluate and share ideas on how those can be introduced in the KM User experience.
• Excellent understanding of KM tools /systems (ServiceNow, SharePoint expertise required), other Content Management tools & Content Management cycle is a must.
• Looking for a candidate with strong content-development skills and the ability to create clear, visually appealing presentations
• Fluency in using Microsoft tools such as PowerPoint, Excel, etc.
• Ability to collaborate and work senior leaders and other team members to help establish goals, objectives / action plans and roadmaps.
• Ability to work across cultures and develop networks within the organization.
• Strong interpersonal skills, team player, stakeholder management, change management, communication, detail-oriented, motivational, influencing skills and clarity of thoughts.
• Knowledge Management certification will be a plus.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.