Junior Order Management Specialist

LEGO; Ciudad de México; Híbrido; MXN 809,000 - 1,170,000; Jornada completa

Descripción de la vacante

A leading toy manufacturer in Mexico City is looking for a Junior Order Management Specialist. This role is crucial in overseeing the order processing stages and requires a Bachelor's degree in a business-related field. The successful candidate must have strong customer service skills and be proficient in English. Enjoy a hybrid working model and competitive benefits including insurance and bonuses.

Servicios

Family Care Leave

Insurances

Wellbeing programs

Colleague Discount

Bonus scheme

Formación

• Bachelor’s degree in a business-related field or equivalent experience.
• Proficient in English with strong written and oral communication skills.
• Strong attention to detail and organization skills.
• Experience in customer service is required.

Responsabilidades

• Lead order processing tasks including receiving and categorizing orders.
• Collaborate with the Distribution team for successful shipments.
• Maintain communication with Sales, Logistics, and Allocation teams.
• Conduct meetings with the Sales team to supervise program orders.

Conocimientos

Customer service experience

Attention to detail

Strong written and oral communication skills

Proficient in English

Proficient in digital tools

Educación

Bachelor’s degree in a business-related field

Herramientas

SAP

Microsoft Excel

Tableau

Power BI

Descripción del empleo

Job Description

All resumes must be submitted in English. All interviews will be conducted in English.

To the LEGO Group were all about ensuring that the right products reach the right customers at the right time – every detail matters in the world of order management. Join us to be a crucial part of a strong team that brings our products to life and delights our customers!

Core Responsibilities

• Lead all aspects of every stage of order processing such as receiving orders, categorizing them, prioritizing tasks, establishing delivery schedules and relaying delivery instructions.
• Collaborate with the Distribution team to ensure successful shipment execution.
• Maintain effective communication with cross‑functional partners (Sales, Logistics, Allocation) to accurately interpret and carry out orders.
• Conduct regular meetings with the Sales team to supervise program orders and ensure successful execution.
• Exhibit a strong customer service demeanor.

Play your part in our team succeeding

The LATAM Market Operations team plays a key role in developing demand plans, handling customer inventory, and coordinating order management activities to achieve our commercial goals.

Order management is responsible for the entire customer order process. The Junior Order Management Specialist aids in the execution of orders by collaborating with various departments and ensuring all components are successfully run.

Do you have what it takes?

• Bachelor’s degree in a business‑related field or equivalent experience.
• Proficient in English with strong written and oral communication skills.
• Proficient in digital tools such as SAP and Microsoft Excel.
• Experience in customer service.
• Strong ability to pay attention to detail and maintain organization.
• Familiarity with Tableau and Power BI is a plus.

Hybrid Working Model

Our workplace enables our LEGO colleagues to be and do their best at work. Introducing a flexible way of working is a great example of how we live up to our ambition. This 3‑day‑in‑the‑office hybrid model will exemplify our People Promise by embracing the different life situations of our colleagues.

Internal title: Jr. Order Management Specialist. Internal level: Professional.

#LI-MF

#LI-HYBRID

Applications are reviewed on an ongoing basis. Please note we may amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. If you’re interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
• Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible you’ll be rewarded through our bonus scheme.
• Your workplace – You’ll find this at the top of this advert and when you join the team well confirm this with you.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group where everyone feels safe, valued and belongs.

The LEGO Group is highly committed to equal employment opportunity, equal pay and encourages applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to inspire and develop the builders of tomorrow.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as part of our drug‑free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement: the LEGO systems endeavor to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process please contact the HR Service Desk at 1. option #3. Please note these communication channels should be used for those having difficulty accessing our online channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.

Required Experience: Junior IC

Key Skills: General Insurance, Corporate Sales, Cost Estimation, Benefits & Compensation, Heavy Equipment, AC Maintenance

Employment Type: Full‑Time

Experience: years

Vacancy: 1