Jr. / Mid. Customer Success Manager

Ad-Velopment; Xico; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A dynamic marketing firm in Veracruz, Mexico is seeking a Customer Success Manager to enhance loyalty and business results for its partners. The role requires strong analytical skills and proficiency in English and Spanish. Responsibilities include managing relationships, training partners, and collaborating with teams to ensure success. The company offers a competitive salary, private health care, and the opportunity for professional development in a supportive team atmosphere.

Servicios

Competitive salary and good compensation package

20 vacation days per year

Sports benefits and private health care

Meals and snacks covered at office

Opportunities for professional self-development

Formación

• Experience managing relationships with partners and stakeholders.
• Previous experience in customer service, sales, or account management is a plus.
• Experience working in IT, marketing, or advertising will be a plus.

Responsabilidades

• Build strong relationships with partners through regular communication.
• Provide training and presentations on products and motivational plans.
• Assist existing partners with prompt replies.
• Collaborate with teams to fulfill customers' demands.
• Prepare recommendations for project performance improvements.

Conocimientos

English language proficiency - intermediate level and higher

Spanish language proficiency

Strong analytical skills

Willingness to address system-wide problems

Interest in improving customer satisfaction

Descripción del empleo

At Ad-velopment we work with advertisers that focus on products aimed at social discovery, entertainment, and communication.

We believe that communication is far gone global and more people should enjoy its benefits so we look to affiliate business partners willing to promote this opportunity far and wide and expand our network.

These partners collaborate with us in order to attract the traffic that fits our advertisers needs.Our central values are people and the team.

Customer Success Manager position

The successful candidate enjoys social interactions, data analysis and has a "can do" attitude.

The Customer Success Manager will be responsible for the loyalty and business results for a portfolio of our affiliate partners (B2B).

Essential skills

• English language proficiency - intermediate level and higher (recruitment process may be held in English)
• Spanish language proficiency
• Portuguese will be a plus but not obligatory
• Strong analytical skills, attention to details
• Willingness and ability to address system-wide problems (systematic problem-solving)
• Highly responsible and reliable, with a strong level of self‑awareness
• Interest in improving customer satisfaction and strategy creation skills

Desirable experience

• Experience of managing relationships with various partners and stakeholders (previous experience in customer service, sales representative, account management and similar is a plus)
• Experience of working in IT, marketing, advertising or audit companies will be a plus

Key Responsibilities

• Building high touch, consultative and strong relationships with partners portfolio through regular and open communications
• Providing trainings and presentations on products, new features and motivational plans
• Training new partners onboard
• Assisting existing partners with prompt replies, helping them fully use the functionalities of the platform
• Collaborating with various teams (e.G., Strategic BP, Growth, Support, Finance, Legal) across the company to ensure we fulfill customers' demand and help partners succeed in business development
• Preparing recommendations for project performance improvement in response to the partner's feedback

Benefits

You're gonna love it, and here's why :

• Competitive salary and good compensation package (including 20 vacation days per year)
• Sports benefits and private health care
• Convenient working conditions — physical office in Guadalajara where meals and snacks are covered by us, so you can concentrate on your career growth
• Strong and enthusiastic team — you will have the opportunity for knowledge sharing, learning, and professional self‑development
• Interesting and challenging project ownership