IT Technical Specialist III, SAP

Amcor; Tlaquepaque; Presencial; MXN 1,200,000 - 1,800,000; Jornada completa

Descripción de la vacante

Join a global leader in packaging solutions as a Technical Specialist III within the IT department at Amcor. This key role involves maintaining application performance, overseeing system stability, and collaborating with multiple teams to support business initiatives and enhance user experience. Ideal candidates will possess extensive experience in SAP BASIS, SQL Server, and a strong background in IT management.

Formación

• 10+ years of experience administering Microsoft SQL Server and Oracle databases in a 24/7 environment.
• 10+ years of experience in SAP BASIS administration.
• 10+ years of experience in IT, including software development and Project Management.

Responsabilidades

• Lead technical application upgrades and act as Subject Matter Expert.
• Manage complex troubleshooting and promote application monitoring processes.
• Design and publish monthly Metrics dashboard for IT Leadership.

Conocimientos

Advanced problem solving

Process improvement

Superior communications skills

Educación

Bachelor’s degree in MIS or Computer Science

Related Certifications

Descripción del empleo

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

The Technical Specialist III is a technical role with global responsibilities for the availability, performance and maintenance of mission critical applications. This individual will be responsible for collaborating with Infrastructure, Security and Applications teams to proactively ensure applications are sized appropriately, secure and in a supported state according regular maintenance cycles.

The IT Technical Specialist III role is to maintain overall application performance and system stability while supporting business initiatives for Application Lifecycle Management such as installations and patching, refreshes and landscape configuration.

Key Job Accountabilities

• Leads (frequency) technical application upgrades to at least (##%) of qualifying environment
• Act as Subject Matter Expert for (Technical Speciality Area) architecture, security and support processes
• Accountable for system support of deployment activities according to project timelines
• Identification and promotion of software and processes in alignment with Amcor needs
• Change agent for processes in support of maximum planned application availability
• Provide input to annual support budget
• Support IT goals and objectives
• Recommends and develops support processes that utilize standard Amcor applications for proactive application monitoring
• Drive awareness of deployed application roadmaps in coordination with Global Application teams
• Ensure Change Control processes are followed
• Manage complex troubleshooting and the use of root cause analysis for continuous improvement
• Develop strategic technology opportunities that enhance the Amcor user experience through higher efficiency, availability or usability
• Responsible for Data Archiving execution
• Provide Architecture strategy (On-Premise/Cloud, OS, Database) according to Amcor objectives and Financial Analysis
• Design and publish monthly Metrics dashboard. Provide results and any corrective action plans to IT Leadership
• Mentor as a senior technical resource for IT Technical Specialist I while training teammates
• Design and test Disaster Recovery processes according to IT objectives

Qualifications/Requirements

• Bachelor’s degree in MIS, Computer Science or equivalent work experience
• Related Certifications preferred
• 10 + years of experience in a large installation
• 10+ years of experience in SAP BASIS administration in a 24/7 environment
• 10+ years of experience administering Microsoft SQL Server 7 through current and Oracle databases 8i through current in a 24/7 environment
• 10+ years of work experience in IT, including software development (SDLC) & Project Management experience
• Advanced problem solving
• Process improvement experience
• Superior communications skills - both oral and written - to successfully interact with project teams from various departments/business units

About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
NYSE: AMCR; ASX: AMCwww.amcor.com |LinkedIn |YouTube