IT Field Services Technician

Envista Holdings; Umán; Presencial; MXN 346,000 - 520,000; Jornada completa

Descripción de la vacante

An innovative tech company in Yucatán seeks an IT Support Technician to provide second-level support for employees both locally and globally. This encompasses managing and deploying user technologies, troubleshooting LAN/WAN networks, and supporting various third-party applications like SAP and Oracle. The successful candidate will also provide training to field service technicians. Strong communication skills and a customer-focused approach are essential in this role, ensuring minimal downtime and effective problem solving.

Formación

• Must be fluent in local language and English.
• Ability to troubleshoot a wide array of IT problems.
• Knowledge of computer hardware and software.

Responsabilidades

• Provide second-level IT support for all employees.
• Support LAN, VPN, Citrix, email, and enterprise applications.
• Document, track, and monitor technical issues.

Conocimientos

Technical troubleshooting

Communication

Customer focus

Teamwork

Self-starter

Educación

Bachelor’s degree or associate degree with experience

Herramientas

Windows

Active Directory

Microsoft Dynamics

SAP

Oracle

Descripción del empleo

Overview

Job Description: Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Manages and deploys internal end user technologies (e.g., SharePoint).

Summary

Provides second-level IT support for all employees at Envista, both locally and globally. This includes production areas, distribution areas, and HQ offices. Responsible for PC configuration, imaging, ongoing system updates, and maintenance. Handles LAN/WAN network troubleshooting and vendor coordination. Additionally, this role involves supporting various third-party applications such as Microsoft Dynamics, SAP, Oracle, among others. Will support and train Field Services Technicians and Engineers.

Job Requirements

Essential Duties and Responsibilities

• Deliver professional support in-person, by phone, and in writing.
• Listen actively, use critical thinking, and prioritize requests.
• Maintain confidentiality and communicate updates clearly.
• Resolve or escalate issues via ticketing system.
• Support LAN, VPN, Citrix, email, and enterprise applications.
• Install patches, remove malware, and perform preventive maintenance.
• Install, configure, and maintain Windows PCs/laptops and peripherals.
• Manage Active Directory accounts and ensure security consistency.
• Translate documents and deliver regional employee training.
• Perform second-level troubleshooting for hardware, software, and networks.
• Configure and install VOIP phones and mobile devices.
• Document equipment setup and deployment; recycle old hardware.
• Maintain local IT inventory and assist with yearly budget planning.
• Develop, quote, and purchase hardware configurations.
• Create and maintain documentation and knowledge base articles.
• Participate in regional IT projects and VOIP team calls.
• Patch data drops and assist with LAN hardware/cabling installations.
• Understand and troubleshoot DHCP and IP-related issues.
• Handle assigned tasks independently and perform other duties as needed.

Competencies:

• Sense of Urgency

  Must understand and direct the team to address issues by the required SLA timeline. There are times where critical business functions depend on IT products and services working as soon as possible.

• Communication

  There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.

• Customer Focus

  The IT Field Services Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.

• Teamwork

  The IT team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to work as one group.

• Soft Skills

  The ability to engage customers verbally in a professional manner.

• Self-Starter

  The ability to be sufficiently motivated or ambitious to start a new task or project independently.

Education and Qualification:

• Knowledge of computer hardware and software
• Ability to troubleshoot and correct a wide array of IT enterprise user problems.
• Ability to receive and utilize training proficiently to implement in the work environment.
• Bachelor’s degree or associate degree with four years of experience or six years related experience and/or training.

Language Ability:

• Fluent in the local language and in English.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, reference materials and procedure manuals.
• Ability to write reports and correspondence.
• Ability to speak effectively before groups.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills:

To perform this job successfully, an individual should have knowledge of troubleshooting a PC environment, Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of computers, networking and peripheral hardware.

Certificates, Licenses, Registrations:

Desirable but not required: MCSE, A+, Network +, CCNA

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds / 23 KG.

Personal Trait Profile:

• Self-sufficient
• Enthusiastic
• Team orientation (knows when to lead and when to follow)
• Lives the “continuous improvement” philosophy and can drive change successfully.
• Logical and creative thinker
• Poised, strong personal impact.
• Confident
• Ability to influence others – credible.
• Ability to articulate the EBS philosophy.
• Facilitation skills

Operating Company:

Envista

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.