HR Shared Service Analyst

Reckitt; Tepetlixpa; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A multinational consumer goods company is seeking an HR Shared Service Analyst to deliver administrative and transactional HR services. The ideal candidate will excel in data management and provide support for various HR processes. Responsibilities include preparing reports and enhancing the employee experience through process improvements. A strong understanding of customer service and HR practices is essential. This position is based in Tepetlixpa, Mexico.

Formación

• Experience in HR shared services or similar roles.
• Ability to analyze data and implement improvements.
• Knowledge of employment laws is beneficial.

Responsabilidades

• Handle HR administrative services and transactional tasks.
• Prepare HR reports, dashboards, and presentations.
• Support HR cyclical processes and manage escalated cases.

Conocimientos

Functional excellence

Process management

Customer experience mindset

Data management

English (Intermediate or Advanced)

Herramientas

MS Excel

MS Access

MS PowerPoint

ServiceNow

SuccessFactors

Descripción del empleo

An HR Shared Service Analyst is part of a particular process team within a function and focuses on delivering ‘Moments That Matter’ to Reckitt employees.

The SA / A provides all administrative and transactional HR services, such as handling queries and providing first‑line advice and guidance. Executes data transactions or system transactions where these cannot be performed by self‑service or automation. Escalates any queries either to the process lead or to the relevant in‑market CoE / Business HR resource.

HR Shared Services Duties & Responsibilities

• Benefits enrolment and initiate payments.
• Gather data and prepare cyclical and ad‑hoc HR reports, scorecards / dashboards, executive presentations, and analyses on key HR metrics utilizing MS Excel, MS Access, MS PowerPoint, ServiceNow, SuccessFactors, or other data analytics / visualization tools.
• Support of HR cyclical processes including year‑end compensation, talent management / succession planning, Employee Opinion Survey, affirmative action and diversity reporting, and various other projects / ad‑hoc requests.
• Maintenance of accurate reporting on HR activities and ad‑hoc reporting per HRBP requests.
• Through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors.
• Leads internal and cross‑functional initiatives related to process and quality improvement.
• Prompt research of escalated cases to bring fast resolution.

Requirements

• Delivers functional excellence (operational excellence)
• Process management.
• Understands solutioning and data management.
• Customer experience mindset.
• Executes with excellence.
• State and federal employment laws.
• Case Management tool an added advantage.
• Service industry.
• Intermediate or Advanced English.