HR Service Desk Admin

DoorDash Mexico; Ciudad de México; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading logistics company in Mexico City is seeking an HR Operations Coordinator to provide essential support by processing employee requests and managing benefits administration. This role ensures compliance with HR regulations and enhances employee experiences through process improvements. The ideal candidate should have a Bachelor's degree, 1+ years of HR operations experience, and proficiency in Workday. This position offers a collaborative environment focused on employee satisfaction and operational excellence.

Servicios

Comprehensive benefits

Inclusive workplace

Opportunity for career growth

Formación

• 1+ years of experience in HR coordination or operations.
• Ability to manage employee requests in a timely manner.
• Experience in a fast-paced work environment.

Responsabilidades

• Process employee requests accurately in Workday.
• Manage I-9 verification and ensure compliance with regulations.
• Support global employee benefits administration.
• Conduct audits for data integrity.
• Host monthly People Ops Office Hours for employee questions.

Conocimientos

HR processes knowledge

Attention to detail

Customer service orientation

Effective communication

Educación

Bachelor's degree or equivalent

Herramientas

Workday

Jira

GSuite

Descripción del empleo

The People Services team is a foundational pillar of the broader People Operations organization, evolving into a strategic enabler of scalable, employee-first HR service delivery. We are responsible for driving operational excellence and consistency across the global employee experience by managing core People support functions and lifecycle transactions — from onboarding to offboarding and everything in between.

Our mission is to provide timely, accurate, and high-quality support to employees across our global brands, while continuously improving processes through automation, documentation, and data. As we scale, we are focused on integrating technology, optimizing workflows, and elevating service delivery through robust metrics and reporting. We work cross-functionally with HRBPs, Total Rewards, Talent, Compliance, and People Tech to ensure an efficient and seamless experience for employees around the world.

People Services is at the heart of our transformation into a global, tech-enabled People Operations organization — enabling our teams to scale efficiently, serve employees consistently, and operate with excellence.

About the Role

In this role, you will provide essential support to all DoorDash employees by processing employee requests and data changes through Workday, managing the I-9 verification process, supporting benefits administration, conducting regular audits (eg: SOX audits) for data integrity, and being an active collaborator with ad hoc Center of Excellence (COE) projects.

You’ll report to the Sr. Manager, People Operations and provide key insights as we evolve how HR support is delivered at scale.

You're excited about this opportunity because you will…

• Process employee requests in the Workday inbox with accuracy and diligence to ensure all requests are processed accurately, timely, and follow Company policies.
• Be a key part of I-9 verifications in the US to ensure these are completed in accordance with Federal regulations.
• Assist with operational administration of global employee benefits programs.
• Ensure data accuracy, completeness, and integrity through routine auditing.
• Be the face of the HR Service Desk by hosting the monthly People Ops Office Hours to answer employee questions.
• Support Center of Excellence (COE) projects as needed to update and refine processes through automations or other process enhancements.
• Utilize various technologies to process employee requests such as Workday, Jira, Confluence, and others.
• Be an instrumental partner to our DoorDash employees, providing support and inclusion.

We're excited about you because…

• You have knowledge of HR processes and best practices
• You have exceptional attention to detail
• You're passionate about compliance and efficiency
• You're a team player and able to communicate effectively
• You have excellent written and verbal communication skills
• You are customer-service oriented

Qualifications

• Bachelor's degree or higher (or equivalent experience)
• 1+ years of business experience with exposure to HR coordination or operations; or Recruiting coordination or operations
• Experience with Workday, Jira, GSuite
• Project management skills and discipline to organize and prioritize
• Experience in a fast-paced, constantly changing environment

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\'re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations. To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

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