Guest Services Supervisor, Front Desk & Reservations

Marriott Worldwide; Tepic; Presencial; MXN 450,000 - 631,000; Jornada completa

Descripción de la vacante

A leading international hotel chain is seeking a full-time hospitality staff member to assist guests with check-ins and payment problems. Candidates should have excellent customer service and communication skills, with the ability to handle guest issues effectively. Responsibilities include coordinating with staff to ensure guest satisfaction and maintaining quality service standards. This is an opportunity to join a dynamic hospitality environment at a renowned resort located in Nayarit, Mexico.

Formación

• Ability to assist staff with problem payments and guest satisfaction.
• Experience in processing check-ins and handling various payment types.
• Ability to anticipate guests' service needs and respond appropriately.

Responsabilidades

• Assist with expediting problem payments.
• Follow up with guests regarding satisfaction.
• Process guest check-ins and payments.
• Coordinate with housekeeping for room readiness.
• Report accidents and unsafe work conditions.

Conocimientos

Customer service

Problem-solving

Communication skills

Attention to detail

Descripción del empleo

A leading international hotel chain is seeking a full-time hospitality staff member to assist guests with check-ins and payment problems. Candidates should have excellent customer service and communication skills, with the ability to handle guest issues effectively. Responsibilities include coordinating with staff to ensure guest satisfaction and maintaining quality service standards. This is an opportunity to join a dynamic hospitality environment at a renowned resort located in Nayarit, Mexico.