Guest Recognition Specialist

Four Seasons Hotels and Resorts; Estado de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Mexico is seeking a Guest Recognition Specialist responsible for managing guest profiles and supporting reservations. The ideal candidate must be fluent in both Spanish and English, with a minimum of 2 years in luxury service roles. Key duties include pre-arrival reviews and ensuring guest expectations are exceeded. This position offers competitive salaries, transport services, and various employee training and recognition programs.

Servicios

Highly competitive salaries

Shuttle service for employees

Complimentary dry cleaning for uniforms

In-house training workshops

Employee service awards

Formación

• Minimum of 2 years of experience in reservations and luxury service.
• Ability to perform pre-arrival review and profile management.
• Strong communication skills to interact with guests.

Responsabilidades

• Check for same-day arrivals using the Dashboard in KEY.
• Perform pre-arrival review using Golden and Opera.
• Verify Global Essentials and manage the Golden profile.

Conocimientos

Fluency in Spanish

Fluency in English

Experience in luxury service

Educación

High school diploma or equivalent education

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico's Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined "the aquarium of the world" by famed oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of the Guest Recognition Specialist

The Guest Recognition Specialist is responsible for profile management at the property and worldwide. There are four key areas: profile management, pre-arrival, data protection, and reservations support. While always promoting the company's service culture and the Golden Rule.

What you will do

• Check for same-day arrivals throughout the shift. Use the Dashboard in KEY to help identify any arrivals that have not been captured.
• Perform a pre-arrival review at least 2 days in advance using Golden and the Pre-Arrival screen in Opera.
• Verify Global Essentials and edit, delete, or approve them as appropriate.
• Review Glitches and Medallia comments and update the Golden profile with Essentials when appropriate.
• Use the dashboard in KEY and monitor the progress of the pre-arrival check throughout the month to ensure that the 90% target is achieved.

What you bring

• Fluency in both Spanish and English is required for effective communication with guests and team members.
• Minimum of 2 years of experience in reservations and luxury service to meet and exceed guests' expectations.
• High school diploma or equivalent education required.

What we offer

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms.
• Training & Development: In-house training workshops for line and management employees.
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards.

Learn more by visiting us at

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs