Growth & Marketing Product Manager

Klar; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading fintech company in Mexico is seeking a Product Manager to own the customer onboarding processes, including KYC and Identity management. The role requires a strong understanding of fintech products, stakeholder management, and data-driven decision-making. You will be part of a dynamic team in a hybrid work environment that values innovative solutions and customer-centric approaches. Competitive salary and benefits are offered, along with ample vacation and stock options.

Servicios

Competitive salary

15 Vacation days

30 days Christmas bonus

Medical Insurance

Gympass

Flexible work environment

Snacks and drinks at office

Formación

• 3+ years of experience working at a startup or in a high-growth environment.
• 2+ years managing products with various stakeholders.
• Experienced in fintech products or internal tools.
• Able to write concise requirements and documents.
• Deep understanding of technology stacks including APIs.
• Fluent in English; Spanish is a plus.

Responsabilidades

• Develop a deep understanding of customer needs.
• Build a roadmap for onboarding processes.
• Own OKRs within the product team.
• Gather and communicate requirements.

Conocimientos

Startup experience

Product management

Data analysis

Technical understanding

Empathy for users

Communication skills

Problem-solving

Fluent English

Spanish

Educación

University degree in a technical field

Descripción del empleo

What does KLAR do?

Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn't have a bank account.

We have served more than 2 million users since our launch in !

We offer a rich set of products today across our debit and credit offers.

We have an exciting and ambitious roadmap to bring more capabilities to our product so that we can better serve our users.

Life at Klar

We have a very international team with more than 30 nationalities working from Mexico City, Berlin, and remotely.

Our founder Stefan Moller is also half German and Mexican, which has allowed Klar to think globally since its inception.

Who are we looking for?

We're currently looking for a Product Manager.

to work with our Growth and Marketing team, to own and develop our customer onboarding process, including but not restricted to KYC and Identity management processes.

This position is to be performed onsite in our Mexico office.

Your daily adventures will be :

• Develop a deep understanding of the needs of our customers and our internal stakeholders
• Develop a deep understanding of our product and our processes
• Build a roadmap with the local tech team and stakeholders to deliver both new features and improvements for our customer onboarding processes
• Take ownership of OKRs defined within the product team on a quarterly basis.
• Deep dive into new topics and become a domain expert for our customer support and operations tools.
• Gather, Structure, and Communicate Requirements.
• Help develop and define a vision to empower our internal teams with technology to bring the best service ever to our customers.

What you bring to the table :

• You have 3+ years of experience working at a startup (a fintech is a plus) or in an equivalent high-growth and regulated environment
• You have 2+ years of experience in managing products with complex varying stakeholders and sources for requirements (Users, Engineering, Marketing, Legal, etc.), experience in fintech products or internal tools is a plus.
• You have a university degree or equivalent practical experience ideally in a technical field.
• You are able to drive design discussions with groups of 3-5 cross-functional stakeholders.
• You are familiar with working with data and use data insights to inform your decisions.
• You are able to write concise requirements, documents, and communications.
• You are able to understand technical concepts and communicate them effectively with non-technical stakeholders
• You are able to develop empathy for people in other markets and economic situations and are able to abstract needs accordingly and document these in writing.
• You understand how a modern technology stack works, microservices, API, and event streams are not new words for you.
• You have experience in working with engineering teams and know how software is built and where the complexity lies.
• You understand that small things can be big things sometimes.
• You have a bias to action and can solve problems by yourself.
• You are able to dig in the technical weeds yourself, understand technical documents, and can retrieve data even without someone providing you with a shiny user interface.
• Fluent / Proficient in English.
• Spanish is a big plus.

What do we offer?

• Competitive salary based on performance and experience, and Stock options
• 15 Vacation days, plus extended maternity and paternity leave
• 30 days of Christmas bonus
• Medical Insurance
• Gympass
• Flexible work environment, with a hybrid model
• A modern office with Snacks and drinks
• An international work environment with amazing and highly skilled peopleA world-class team that helps you evolve your skills in areas you're interested in
• An opportunity to have a real impact in one of the most exciting emerging markets