Group Account Lead

Brandtech+; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global creative technology agency is seeking a Group Account Lead based in Veracruz, Mexico. In this role, you will manage multi-disciplinary teams, drive revenue growth through existing accounts, and build strong client relationships. The ideal candidate will have expertise in leadership, client management, and problem-solving. This position offers a chance to lead strategic initiatives and ensure operational excellence across various projects while maintaining a positive agency-client relationship.

Formación

• Proven track record of scoping and building multi-discipline teams.
• Experience in managing multiple accounts simultaneously.
• Ability to navigate difficult conversations and find solutions.

Responsabilidades

• Lead a team of Account Directors and Senior Account Managers.
• Handle revenue growth through existing and new business opportunities.
• Provide accurate reports on gross profit and margin management.
• Build strong client relationships and ensure positive client experience.
• Identify and convert business development opportunities.

Conocimientos

Leadership

Proactive problem solving

Client relationship management

Attention to detail

Multi-tasking

Descripción del empleo

Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech‑savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital / print content.

We partner with over 300 clients in 40+ countries and counting.

Our focus is to connect clients with high‑quality solutions, talent and ambitious opportunities worldwide.

As a part of

• The
• Brandtech
• Group
• , we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work.

Our

• AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.
• Role : Group Account Lead
• Location : Remote working living in Mexico
• About the role

Brandtech+ is looking to recruit a Group Account Lead to work as part of the CX (Customer Experience) team to enable account growth and expansion.

What we want to see is a proven track record of scoping and building multi‑discipline teams to support various accounts across the greater group.

The role will include being the face of Brandtech+ in the upfront conversations with the leadership in Oliver and The BrandTech Group, as the potential and new accounts start to come onboard.

Proposals and solutions for the individual business / account needs will be a core part of the role, ensuring that the correct solution (considering the type of work, disciplines, time zones etc.) is put in place to best service the end client’s needs.

We are looking for great leadership and a proactive approach to problem solving and growth.

You should have meticulous attention to detail, understand the importance of the agency / client relationship, managing multiple accounts for the agency all at once and you will have proven yourself as a safe pair of hands on the day‑to‑day management of the account needs.

This is a great opportunity for a levelheaded, strategic thinker, who has gravitas with both internal talent and client, who is able to navigate difficult conversations and find solutions.

We value hard work, and we want to have fun doing it.

The role ensures delivery against growth and account performance targets, alongside maintaining positive working relationships across all accounts in the group.

What you will be doing

• Line management of Account Directors and Senior Account Managers / Project Managers
• Handle revenue growth through the existing portfolio and actively looking for opportunities for new business across the group companies
• Provide accurate gross profit & MI reports to senior management, including margin management
• Build strong value‑add client relationships at various levels.
• Work in true collaboration with multiple clients and be responsible for Brand Guardianship on their projects to ensure that the client experience is as positive as possible.
• Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account / project management WIP.
• Help identify and convert business development and new business opportunities with assigned clients.
• 1.Team Leadership & People Management
• Lead the CX Squad in all delivery and customer service responsibilities & oversee that all service needs, standards, quality and expectations are met.
• Help build on an existing team of resources to service multiple accounts.
• Manage utilisation of the squad and pull time utilisation reports to track and monitor resource usage.
• Work collaboratively, motivate and encourage the closer and wider teams, ensuring all team members remain focused and feel supported.
• Help drive the recruitment process for all permanent, temporary, and freelance roles within your teams.
• Manage daily / weekly WIP meetings with the squad.
• Lead your teams, leaning on existing resources to feedback information that helps drive an efficient and scalable process.
• Provide leadership to your teams as well as helping develop strategy and vision for Account Operations.
• Ensure time sheets are completed accurately and weekly.
• 2. Operational Excellence & Process Improvement
• Help adhere to all key processes to ensure a streamlined / efficient account that outlines the correct way to share resources, billing processes, playbooks etc.
• Help create a solid way of working and ensure correct processes are followed and adopted.
• Ensure that all Ops Governance processes, policies, standards and activities are adhered to, tracked, actioned daily and reported on as and when required
• Identify gaps in processes and proactively implement improvements to streamline workflows and drive operational efficiencies.
• Help build a global approach to work across 3 time zones, ensuring an "always on" approach.
• Strive to follow and implement best practice production and creative processes.
• Setup and help run weekly Ops / Bolt / Catchup calls with the various teams.
• Ensure administration tasks are maintained according to bes