Global Support Engineering Manager

Canonical; A distancia; MXN 1,030,000 - 1,375,000; Jornada completa

Descripción de la vacante

A leading tech firm seeks a Support Manager in Mexicali to oversee support teams, ensuring exceptional customer service within SLAs. Ideal candidates should have strong CLI Linux experience, leadership skills, and a passion for team development. This role provides a unique opportunity to work in a remote environment with a focus on personal learning, professional growth, and diversity. As part of an internationally recognized organization, you will contribute to innovations that shape the future of technology.

Servicios

Personal learning budget of USD 2,000

Annual compensation review

Opportunities for travel

Formación

• Proficient in Command Line Interface (CLI) for Linux support/development.
• Experience in managing support teams and developing team skills.
• Ability to handle customer escalations professionally.

Responsabilidades

• Manage a professional support team with performance oversight.
• Ensure SLA compliance for customer cases.
• Drive customer satisfaction through service excellence.

Conocimientos

Extensive CLI experience with Linux

Leadership experience

Excellent communication skills

High customer focus

Experience with OpenStack

Descripción del empleo

A leading tech firm seeks a Support Manager in Mexicali to oversee support teams, ensuring exceptional customer service within SLAs. Ideal candidates should have strong CLI Linux experience, leadership skills, and a passion for team development. This role provides a unique opportunity to work in a remote environment with a focus on personal learning, professional growth, and diversity. As part of an internationally recognized organization, you will contribute to innovations that shape the future of technology.