Global Remote: Customer Success Team Lead

findojobs; Cuernavaca; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading open source software company is seeking a Customer Success - Team Manager to lead and mentor a team of Customer Success Managers. This globally remote role focuses on driving customer engagement and retention through strategic planning and data analysis. Ideal candidates will have a strong background in Customer Success and a passion for new technologies, complemented by excellent analytical and leadership skills.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Opportunity to travel to meet colleagues

Priority Pass for travel upgrades

Formación

• Proven track record of exceptional Customer Success results.
• Commitment to continuous learning and improvement.
• Hands-on approach to data-driven decision-making.

Responsabilidades

• Develop strategies to enhance customer engagement and retention.
• Manage and mentor Customer Success Managers.
• Analyze performance metrics to identify improvement opportunities.

Conocimientos

Customer Success experience

Analytical skills

Cross-team collaboration

Creative problem-solving

Educación

Bachelor's degree in Business, Communication or STEM

Descripción del empleo

A leading open source software company is seeking a Customer Success - Team Manager to lead and mentor a team of Customer Success Managers. This globally remote role focuses on driving customer engagement and retention through strategic planning and data analysis. Ideal candidates will have a strong background in Customer Success and a passion for new technologies, complemented by excellent analytical and leadership skills.