Global Remote Customer Success Team Lead

findojobs; Colima; A distancia; MXN 1,465,000 - 2,199,000; Jornada completa

Descripción de la vacante

A pioneering tech firm is seeking a Customer Success - Team Manager to lead a global team. This remote position focuses on enhancing customer engagement and developing strategies for success. Ideal candidates will have significant experience in customer success and strong leadership capabilities. The role entails guiding a diverse team and collaborating with various departments. Competitive compensation and a generous learning budget are offered.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations

Formación

• Proven track record in Customer Success.
• Experience in SaaS or software industries.
• Knowledge and passion for revenue management and technology.

Responsabilidades

• Manage a team of Customer Success Managers.
• Analyze regional performance metrics to identify trends.
• Develop strategies to enhance customer engagement.

Conocimientos

Customer Success

Analytical skills

Team management

Cross-functional collaboration

Creative problem-solving

Educación

Bachelor's degree in Business, Communication or STEM

Descripción del empleo

A pioneering tech firm is seeking a Customer Success - Team Manager to lead a global team. This remote position focuses on enhancing customer engagement and developing strategies for success. Ideal candidates will have significant experience in customer success and strong leadership capabilities. The role entails guiding a diverse team and collaborating with various departments. Competitive compensation and a generous learning budget are offered.