Global CX Governance & Strategy Analyst

Didi; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform in Mexico City is seeking a CX Governance Analyst to enhance service delivery by conducting strategic planning and managing project initiatives. The ideal candidate will have strong problem-solving skills, proficiency in Excel and PowerPoint, and experience in consulting or related fields. The role involves aligning global strategies, monitoring key projects, and fostering a culture of performance management, while ensuring effective communication across multiple stakeholders.

Formación

• Experience in consulting or professional service industries.
• Strong problem-solving, written, and communication skills.
• Independent, self-starter, with multitasking abilities.
• Data-driven approach to track key performance indicators.

Responsabilidades

• Support on target setting both OKRs and projects.
• Monitor progress and support with problem-solving.
• Engage with different teams to boost performance.
• Manage CX Governance Calendar.

Conocimientos

Strong problem-solving skills

Proficient in Excel

Proficient in PowerPoint

Good communication skills

Data-driven approach

Analytical mindset

Ability to multitask

Proactive attitude

Educación

Work experience in related areas

Experience in Consulting, Strategic Planning, PMO or Tech Companies

Proficient English (oral and written)

Herramientas

Monday System

Descripción del empleo

A leading mobility technology platform in Mexico City is seeking a CX Governance Analyst to enhance service delivery by conducting strategic planning and managing project initiatives. The ideal candidate will have strong problem-solving skills, proficiency in Excel and PowerPoint, and experience in consulting or related fields. The role involves aligning global strategies, monitoring key projects, and fostering a culture of performance management, while ensuring effective communication across multiple stakeholders.