Firewall Technical Consultant — Global TAC

Cisco Systems; Ciudad de México; Híbrido; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexico City is seeking an experienced technical support professional to join the Firewall support team. You will tackle complex technical issues and collaborate with global partners while utilizing cutting-edge technologies. Ideal candidates have extensive networking knowledge, troubleshooting skills, and the ability to document and mentor teams. This role requires at least 4 years of experience in a related field.

Formación

• Possess 4+ years of technical support experience in the networking industry.
• Advanced troubleshooting skills in networking protocols (BGP, NAT, etc.).
• Advanced knowledge of software languages like SQL and Linux.
• Experience using tools like Wireshark for packet analysis.

Responsabilidades

• Provide technical support to customers and partners.
• Collaborate with internal teams to resolve critical issues.
• Maintain relationships with customers based on metrics.
• Document patterns in software products and mentor teammates.

Conocimientos

Technical support experience

Advanced troubleshooting skills in networking

Knowledge of software languages (SQL, Linux)

Problem-solving methodologies

TCP/IP analysis tools (Wireshark)

Educación

Bachelor's degree in a technical field

Herramientas

Wireshark

Packet Analyzer

Descripción del empleo

A leading technology firm in Mexico City is seeking an experienced technical support professional to join the Firewall support team. You will tackle complex technical issues and collaborate with global partners while utilizing cutting-edge technologies. Ideal candidates have extensive networking knowledge, troubleshooting skills, and the ability to document and mentor teams. This role requires at least 4 years of experience in a related field.