Experience Coordinator Coordinator/Remote

Effortless travel solutions ETS; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A travel solutions company is seeking a Client Experience Coordinator to provide exceptional support throughout the travel planning process. This remote role involves communicating with clients, addressing inquiries, and ensuring all travel-related information is accurate and current. Ideal candidates should possess strong interpersonal skills and previous experience in customer service. The position offers flexible scheduling, training opportunities, and a collaborative work culture.

Servicios

Flexible scheduling

Access to training and industry tools

Travel-related perks and benefits

Formación

• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Reliable internet connection required.

Responsabilidades

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance to clients during the travel process.
• Ensure travel-related information is current and accurate.
• Maintain regular follow-up with clients for satisfaction.
• Identify and resolve client issues efficiently.

Conocimientos

Excellent communication and interpersonal skills

Previous experience in customer service or client support roles

Strong attention to detail and organizational skills

Comfortable using technology, online systems, and booking tools

Ability to work independently and manage time effectively

Descripción del empleo

As a Client Experience Coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.

Key Responsibilities:

• Client Communication: Respond to client inquiries promptly and professionally, ensuring clear and effective communication
• Client Support: Provide personalized assistance and address concerns during the planning and travel process
• Accurate Information: Ensure all travel-related information shared with clients is current, accurate, and complete
• Follow-Up: Maintain regular follow-up with clients to ensure satisfaction and seamless experiences
• Problem Resolution: Identify and resolve client issues efficiently to support a positive overall experience

What We Offer:

• Fully remote work environment
• Flexible scheduling
• Access to training and industry tools
• Opportunities for professional development and skill-building
• Travel-related perks and benefits (details shared during onboarding)
• Supportive and collaborative team culture

Qualifications:

• Excellent communication and interpersonal skills
• Previous experience in customer service or client support roles
• Hospitality or travel-related experience preferred
• Strong attention to detail and organizational skills
• Comfortable using technology, online systems, and booking tools
• Ability to work independently and manage time effectively
• Reliable internet connection

Additional Information:

This is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.