Execution & Enablement Manager - México

dLocal; Ciudad de México; Híbrido; MXN 1,104,000 - 1,473,000; Jornada completa

Descripción de la vacante

A leading fintech company in Mexico City is seeking an Execution and Enablement Manager to drive operational excellence across its Payins network. This role involves managing key relationships with processors and partners, optimizing costs, and enhancing payment solutions. The ideal candidate should have 4-6+ years in payments operations, strong negotiation skills, and a data-driven mindset. The position offers remote work and significant room for growth.

Servicios

Remote work flexibility

Learning & development opportunities

Social budget for team bonding

Language classes offered

Formación

• 4–6+ years of experience in payments/fintech operations, partner management.
• Proven ability to negotiate agreements with partners.
• Experience leading cross-functional programs and merchant go-lives.

Responsabilidades

• Manage day-to-day operational relationships for assigned partners.
• Negotiate pricing, SLAs, and enable partner features.
• Provide hands-on enablement for merchant integrations.

Conocimientos

Payments/fintech operations

Negotiation skills

Payment flows knowledge

Data-driven mindset

Communication skills

Educación

Bachelor’s degree in Business, Engineering, Economics

Herramientas

Excel/Sheets

SQL or BI tools

Descripción del empleo

Overview

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

As our Execution and Enablement Manager, you will play a key role in driving operational excellence across dLocal’s Payins network. You’ll own strategic relationships with processors, acquirers, APM providers, card schemes, regulators, and issuers, ensuring smooth and high-performing operations. Collaborating across teams, you’ll optimize costs, boost approvals and reliability, and deliver seamless merchant go-lives. You’ll also lead the end-to-end process of introducing new payment methods and enhancing existing solutions—making a tangible impact by increasing approval rates, reducing costs and latency, and accelerating merchants’ time-to-revenue.

What will I be doing?

• Partner & processor management
  Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.
• Enablement & commercial responsibilities
  Negotiate pricing, SLAs and special commercial terms (ex, commercial campaigns with issuers); enable partner features and new payment flows.
• Merchant-facing operational support
  Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
• Performance optimization & market intelligence
  Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
• Governance, reporting & continuous improvement
  Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
  Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.

What skills do I need?

• 4–6+ years in payments/fintech operations, partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).
• Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus).
• Proven ability to negotiate pricing, SLAs and commercial agreements with partners.
• Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering.
• Data-driven mindset with strong root-cause analysis skills. Proficient with Excel/Sheets; SQL or BI tools a plus.
• Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations).
• Excellent communication and ability to influence across functions and with external partners.
• Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines.
• Bias for action, ownership, strong organisation, and ability to operate across time zones and manage multiple initiatives.
• Experience working with AI tools or automations is considered a plus.

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you\'ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• *For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our textually-provided webpages, LinkedIn, Instagram, and YouTube for more about dLocal!