Ecommerce specialist

Movado Group; Estado de México; Presencial; MXN 1,074,000 - 1,433,000; Jornada completa

Descripción de la vacante

A leading luxury retailer based in Mexico is looking for an E-Commerce Specialist to enhance their digital presence in the watch and jewelry industry. The role involves optimizing online retail strategies, managing product setups, coordinating digital promotions, and ensuring an excellent customer experience. With 2-4 years of relevant experience and a strong understanding of tools like Shopify and Google Analytics, this individual will play a pivotal part in driving measurable performance across e-commerce platforms.

Formación

• 2–4 years of experience in an e-commerce or digital role, ideally in retail.
• Strong understanding of online merchandising and digital tools.
• Excellent attention to detail and time management skills.

Responsabilidades

• Optimize digital retail strategy to enhance customer journeys.
• Execute digital campaigns and seasonal promotions.
• Monitor KPIs to drive continual performance improvement.

Conocimientos

E-commerce strategy

Online merchandising

Customer behavior analysis

Communication skills

Educación

Bachelor’s degree in Business, Marketing or related field

Herramientas

Shopify

Google Analytics

Excel

SAP

Descripción del empleo

Are you passionate about premium products, digital innovation, and delivering exceptional online experiences? We’re seeking a highly organized and results-driven E-Commerce Specialist to help elevate our brand’s online presence within the watch and jewelry industry.

In this pivotal role, you'll play a key part in optimizing our digital retail strategy—ensuring seamless customer journeys, supporting impactful product merchandising, executing promotional campaigns, and driving measurable performance across our e-commerce platforms.

If you thrive in a fast-paced, omnichannel environment and have a deep interest in consumer behavior and retail trends, we invite you to bring your expertise and energy to our dynamic team.

Key Responsibilities

Website Operations & Merchandising

• Ensure accurate and timely setup of products, pricing, promotions, and inventory on the e-commerce site.
• Work closely with the merchandising and buying teams to align product assortments with retail strategies.
• Optimize product descriptions, imagery, categorization, and metadata for usability and SEO.
• Conduct trend analysis to ensure agile decision-making and responsiveness across all sales channels.

Promotions & Campaign Support

• Assist in the execution of digital campaigns, seasonal promotions, and new product launches.
• Coordinate with marketing and creative teams to update homepage banners, landing pages, and content features.
• Manage and optimize budgets to align with seasonal sales cycles, ensuring cost efficiency during both high and low demand periods.

Performance Monitoring & Reporting

• Track KPIs such as traffic, conversion rate, sales, cart abandonment, returns and bounce rate to drive continuous improvement.
• Use Google Analytics and e-commerce dashboards to identify trends and make data-driven recommendations.
• Provide regular reports to internal stakeholders.

Customer Experience

• Monitor the e-commerce site to ensure a smooth, intuitive shopping experience.
• Troubleshoot and raise any website issues impacting customer journey or checkout.
• Collaborate with customer service to resolve online order issues and improve post-purchase experience.

Marketplace & Omnichannel Support

• Support the integration and performance of retail marketplaces (e.g., Amazon, Liverpool, Mercado Libre).
• Align e-commerce activities with retail promotions and in-store campaigns where relevant.

Qualifications

• Bachelor’s degree in Business, Marketing, Digital Commerce, or related field.
• 2–4 years of experience in an e-commerce or digital role, ideally within a retail environment.
• Strong understanding of online merchandising, digital tools, and customer behavior.
• Proficiency with e-commerce platforms (e.g., Shopify, Venti App, Magento, Salesforce Commerce Cloud).
• Familiarity with Google Analytics, Excel, SAP, and content management systems.
• Excellent attention to detail, organizational skills, and time management.
• Strong communication skills and ability to work cross-functionally.

Preferred Skills

• Experience with fashion, accessories, or consumer lifestyle brands.
• Basic HTML / CSS knowledge is a plus.
• Experience with email platforms, digital asset management systems, or ERP tools.
• Understanding of SEO and digital marketing principles.