E-Commerce Customer Support Specialist

MD International Baja; Ensenada; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A vibrant online store is seeking an E-Commerce Customer Support Specialist to assist customers through various channels like phone, email, and chat. The ideal candidate will have strong communication skills in English and experience in customer service, as well as familiarity with online shopping practices. This role requires reliability, independence, and flexibility, including weekend availability. If you're pro-active and enjoy helping customers, we want to hear from you.

Formación

• Experience in customer service is beneficial.
• Must be proficient in computer usage and Microsoft Office applications.
• Flexible availability, including weekends and holidays.

Responsabilidades

• Assist customers via phone, e-mail, and chat independently.
• Resolve customer queries and issues in a proactive and friendly manner.
• Provide detailed information about products, orders, and shipping processes.
• Guide customers through purchasing and return processes.
• Collaborate with teams to ensure customer satisfaction.

Conocimientos

Strong communication skills in English

Customer service experience

Familiarity with e-commerce practices

Ability to work independently

Punctuality and reliability

Educación

High school diploma or equivalent

College education (preferred)

Herramientas

Microsoft Office

Descripción del empleo

About us

We're vibrant online store handling customer service for multiple stylish apparel brands. We're in search of talented individuals who can join us as E-Commerce Customer Support Specialists.

What you'll do

• Assist customers via phone, e-mail, and chat independently
• Resolve customer queries and issues in a proactive and friendly manner
• Provide detailed information about our products, orders, and shipping processes
• Guide customers through the purchasing and return processes
• Collaborate with other teams to ensure customer satisfaction for various apparel brands

What we're looking for

• Strong communication skills in English, both written and spoken
• Previous experience in customer service is beneficial
• Familiarity with online shopping and e-commerce practices
• Ability to work independently and handle tasks efficiently
• Punctuality and reliability in showing up to work on time

Requirements

• High school diploma or equivalent; college education is a plus
• Proficient in computer usage and Microsoft Office applications
• Flexible availability, incluiding weekends and holidays