Cx Delivery Manager | Proyectos Digitales & Relación Con...

Powerbell; Xico; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading consumer brand in Mexico is seeking a highly driven Customer Experience Manager to lead key initiatives. This hybrid role involves working with clients, coordinating digital projects, and turning insights into actionable strategies. Candidates should have 3-5 years in digital agency or consultancy roles, with strong Agile experience. The position offers up to $80,000 MXN per month, emphasizing growth opportunities within a collaborative team.

Formación

• 3–5 years in a digital agency, consultancy, or marketing operations role.
• 3+ years managing Agile projects as Delivery Manager or Product Owner.
• Strong experience in relationship building and client management.

Responsabilidades

• Act as the main point of contact for marketing and CX teams.
• Lead end-to-end delivery of digital and CX projects.
• Identify opportunities to improve customer experience.

Conocimientos

Client management

Agile project management

Communication

Analytical skills

Descripción del empleo

We're looking for a highly driven Customer Experience Manager to lead key CX initiatives for a major consumer brand in Mexico. If you enjoy working with clients, coordinating digital projects, and turning insights into real business results, this role is a great fit.

$60,000–$80,000 MXN per month (depending on experience)

Hybrid work model in Roma Norte, CDMX (1–2 days per week onsite)

Growth opportunities in strategy, consulting, or regional delivery

A collaborative, international, high-performance team

Responsibilities

• Act as the main point of contact for the client's marketing and CX teams
• Lead end-to-end delivery of digital and CX projects
• Coordinate internal experts, external partners, and client stakeholders
• Run Quarterly Business Reviews (QBRs) with clear insights and next steps
• Understand the client's customer data, CRM, and CX strategy
• Identify opportunities to improve processes, performance, and customer experience

Qualifications

• 3–5 years in a digital agency, consultancy, or marketing operations role
• 3+ years managing Agile projects (Delivery Manager, Product Owner, Scrum, etc.)
• Strong experience in client management and relationship building
• Advanced English (you'll work with global teams)
• Excellent communication skills
• Organized, analytical, proactive, comfortable taking ownership

Nice-to-Have

• Experience with CDPs, CRM platforms, analytics, or martech tools
• Team leadership or vendor management
• Experience in commercial negotiations

If this sounds like you, we'd love to meet you.

Apply now and join a team where your work truly makes an impact.