Customer Support Trainnee H-M

Preligens; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global high-technology company is seeking a Customer Support Trainee in Querétaro, Mexico. This role focuses on building customer relationships and managing purchase orders while ensuring clear communication and performance metrics are met. Candidates should have skills in customer service, project management, and tools like Excel and Power BI. French language skills are a plus. The position offers opportunities for career growth in a dynamic environment.

Responsabilidades

• Build up and maintain a close relation with customers.
• Assure that information related to performance is clear and on time.
• Attend internal and external customer requirements.
• Participate in performance of Purchase Orders to fulfill KPIs.
• Carry out root cause analysis and establish action plans.
• Monitor fulfilment of forecasted demand.
• Support Traffic and Operations departments.
• Review technical documentation to meet requirements.
• Help with the pre-invoice process of Purchase Orders.

Conocimientos

Customer Service

Project Management

Logistics and Customs (Incoterms)

Invoicing process

Excel

Power BI

French

Descripción del empleo

Job Description

Customer Support Trainee will support to:

• Build up and maintain a close relation with customers.
• Assure that the information shared related to the performance of the SHOP is clear and on time
• Attend internal and external requirements from customers and / or support areas of the SHOP
• Actively participates in the performance of the Purchase Orders in the SHOP to fulfil internal KPI's (TAT, SPT).
• Carry out root cause analysis and establish action plans to satisfy customers' needs
• Monitor the fulfilment of the forecasted demand from customers
• Support the Traffic and Operations departments for the good reception and repair of purchase orders
• Review technical documentation to meet customers requirements
• Help on the pre invoice process of the Purchase Orders

Job Requirements

• Customer Service
• Project Management
• Logistics and Customs (Incoterms)
• Invoicing process
• Excel
• Power BI
• French is a Plus

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. * CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace

Locate your future workplace

El Para so - Chichimequillas - E.C., Coyotillos, El Marques 76278

Queretaro

Mexico