Customer Success Manager, Mexico

DoiT International; México; A distancia; MXN 931,000 - 1,304,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a remote Customer Success Manager based in Mexico. In this role, you will manage a portfolio of customer accounts, ensuring successful onboarding, adoption, and value realization. The ideal candidate has 2+ years of experience in Customer Success within a B2B SaaS company and is skilled in building relationships with key stakeholders. The position offers unlimited vacation, flexible working options, and professional development support.

Servicios

Unlimited Vacation

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Formación

• 2+ years of experience in Customer Success in a B2B SaaS company.
• 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure.
• Fluency in English (verbal and written).

Responsabilidades

• Own a portfolio of accounts and manage customer relationships.
• Deliver training and education on the DoiT console.
• Identify customer needs and create success plans.

Conocimientos

Customer relationship management

Problem-solving

Communication skills

Organizational skills

Technical understanding of cloud platforms

Descripción del empleo

Overview

Location
Our Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in Mexico.

We are DoiT, a global technology company that helps cloud-driven organisations leverage the cloud to drive business growth and innovation. We provide Cloud Intelligence to help customers solve multicloud problems and drive efficiency, with specializations in Kubernetes, GenAI, CloudOps, and more. We work with AWS, Google Cloud, and Microsoft Azure and serve more than 4,000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who educate, mentor, advise, and solve problems to ensure customers are getting the most out of our product and team. We are looking for a Customer Success Manager to own a portfolio of customer accounts and act as a trusted advisor to DoiT customers. The ideal candidate is self-motivated and goal-oriented, skilled at developing strong customer relationships that promote retention and value realization at the intersection of cloud technology, financial operations, and customer impact.

Responsibilities

• Own a portfolio of accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver customer training and education on the DoiT console
• Build deep relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions with business goals
• Identify risk using health scores, product usage, and customer sentiment; create mitigation plans with Account Managers, Technical Account Managers, and leadership
• Evaluate and communicate customer needs to the DoiT organization and your manager
• Act as a customer advocate, maintaining trust and transparency
• Escalate problems and feedback to engineering, product, and other departments
• Maintain a detailed understanding of DoiT’s products and services to advise customers on how to leverage solutions

Qualifications

• 2+ years of experience in Customer Success in a B2B SaaS company
• 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure
• Experience driving success plans and achieving customer targets
• Excellent communication and relationship-building skills
• Ability to learn new technologies quickly and understand customer use cases
• Creative problem-solving skills and accountability
• Strong personal organization and a positive, collaborative mindset
• Fluency in English (verbal and written)
• Bonus: experience with finance or data analytics; cloud provider and/or FinOps certifications; additional languages

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference. We are a global, remote-friendly team that supports work-life balance, professional growth, and a culture of ownership.

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Employee Stock Option Plan
• Professional Development Stipend