Customer Success Engineer, Workspace Security

Check Point Software; Guanajuato; Presencial; MXN 1,080,000 - 1,441,000; Jornada completa

Descripción de la vacante

A global cybersecurity company is seeking an experienced Customer Success Manager for their Email Security Team. In this role, you will be a trusted advisor, helping customers safeguard against email threats. Responsibilities include onboarding customers, resolving technical issues, and driving customer satisfaction. The ideal candidate will have a strong technical background in email security, experience with Office 365 and Google Workspace, and must be bilingual in English and Spanish. Join us in making a difference in email security.

Formación

• Must have a technical background and experience with email security solutions.
• Strong understanding of email security concepts like phishing and malware is required.
• Proven experience in a technical capacity working with customers directly.

Responsabilidades

• Plan and execute customer onboarding for the HEC platform.
• Assist customers in deploying and adopting HEC products.
• Collaborate with Support teams to resolve technical issues.

Conocimientos

Technical background with email security solutions

Understanding of email security concepts

Strong technical presentation and communication skills

Ability to work independently

Bilingual in English and Spanish

Educación

Degree in Computer Science or Engineering

CISSP or other cybersecurity certification

Herramientas

Office 365

Google Workspace

Descripción del empleo

Why Join Us?

We are looking for an experienced Customer Success Manager to join our Email Security Team!

As a Customer Success Manager, you will act as a trusted advisor for Check Point Harmony Email & Collaboration (HEC) customers, helping them safeguard their organizations against phishing, malware, data loss, and other email-borne threats. This is a technical, customer-facing role where you’ll leverage your expertise to build and maintain strong relationships with key stakeholders. Your goal will be to ensure customer satisfaction, drive long-term retention, and maximize the value customers gain from our platform.

Key Responsibilities

• Plan and execute the post-sale onboarding process to move the HEC platform to production and provide initial training
• Assist and guide customers through the ongoing deployment and adoption of HEC products and services
• Collaborate with Support and Product teams to troubleshoot and resolve technical issues.
• Create and contribute to knowledge base articles, best practices, and user guides
• Lead crisis and incident response by working with account teams, technical support, operations, and engineering to ensure timely resolution, while communicating effectively with customers
• Collaborate with Marketing and Sales to measure customer satisfaction and collect actionable feedback
• Build and maintain strong relationships with key customer decision makers to drive retention and long-term satisfaction
• Partner with Product, Engineering, and Support teams on field priorities and product roadmap, serving as the internal advocate for customers

Qualifications

• Technical background and previous experience with email security solutions - must
• Strong understanding of email security concepts(Phishing, Malware, Spam, DLP, etc)
• Solid understanding of core email protocols and standards, including HTTP/S, SMTP, DNS, DMARC, SPF, DKIM, etc.
• Experience administering Office 365 and Google Workspace email environments - strong advantage.
• Strong technical presentation and communication skills, both verbal and written
• Proven experience working directly with customers in a technical capacity
• Ability to work independently in a fast-paced, dynamic environment
• Energetic, fast learner, hardworking, positive, and team-oriented, with strong organizational skills and attention to details
• Must be bilingual in English and Spanish

It Would Be Great If You Also Have

• CISSP or other cybersecurity certification
• Professional proficiency in multiple languages – a big advantage
• Degree in Computer Science, Electrical Engineering, or equivalent
• A strong team player spirit
• A passion for continuous learning and growth

This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.