Customer Service Representative - Pod 2

Spoton : Corporate; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading payment solutions provider in Xico, Mexico is looking for a Statements & Billing Representative. This role requires excellent communication skills and the ability to manage billing inquiries effectively. The ideal candidate will have a strong background in customer service and be proficient in English. SpotOn offers competitive compensation including a base salary of $18, performance bonuses, and comprehensive benefits including gym membership and insurance plans. Join a company committed to helping local businesses succeed.

Servicios

Competitive Compensation

Performance Bonus

Food vouchers

Gym membership

Vision and dental insurance

Life insurance

Two days off per week

Formación

• Advanced English (C1 level) proficiency is required.
• 1-3 years customer service experience preferred.
• Experience in banking, finance, or payments is a plus.

Responsabilidades

• Manage and resolve billing inquiries accurately and efficiently.
• Provide clear communication for customer service.
• Build strong relationships with clients and colleagues.

Conocimientos

Outstanding interpersonal abilities

Excellent communication skills

Strong problem-solving experience

Basic math skills

Educación

High school diploma or equivalent

Descripción del empleo

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care.

From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was :

• Named one of Fast Company's Most Innovative Companies of
• Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
• Selected as the Best Overall Restaurant POS by NerdWallet
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That's where you come in.

Join Our Team as a Statements & Billing Representative!

We are seeking

Statements & Billing Representatives to become valuable members of our customer service team.

In this role, you will handle billing clarifications while delivering outstanding service to our customers.

What You'll Do

• Manage, process, and resolve billing inquiries accurately and efficiently.
• Provide exceptional customer service through clear verbal and written communication.
• Address challenging and high-pressure situations with a solutions-oriented mindset.
• Build strong relationships with clients and colleagues to ensure seamless communication and foster retention.
• Collaborate closely with internal and external partners.
• Assist customers in understanding their statements, charges, and rates.

What We’re Looking For

• Language Proficiency: Advanced English (C1 level).
• Experience: 1-3 years in a customer service environment, preferably within banking, finance, payments, or related industries.
• Customer Retention Expertise: Experience in roles requiring basic math and calculation skills.
• Skills: Outstanding interpersonal abilities with a talent for de‑escalating tense situations.
• Skills: Excellent verbal and written communication skills for managing internal and external relationships.
• Skills: Strong problem‑solving and troubleshooting experience.
• Skills: Passion for achieving goals and maintaining long‑term client relationships.
• Education: High school diploma or equivalent (minimum); university or technical studies are a plus.

What We Offer

• Competitive Compensation
• Base Salary : $18,
• MXN
• Performance Bonus : $3,
• MXN
• Food vouchers : $1,
• MXN per month
• Law benefits
• SGMM
• Vision and dental insurance
• Life insurance
• Gym membership (Total Pass)
• Work-Life Balance
• Two days off per week.
• Career Growth
• A clear development and career progression plan.

If you meet these requirements and are excited about advancing your career in customer service, we'd love to hear from you!

LI-OnsiteSpotOn is an e-verify company.