Customer Service Representative

Qualfon; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer service provider in Mexico City is seeking a Customer Service Agent to handle incoming customer calls and chats regarding account assistance. Candidates must be 18 years or older and hold a High School Diploma or equivalent. Strong communication skills and the ability to operate multiple programs are essential. The role offers competitive wages, career advancement opportunities, and a supportive team environment, ensuring a fulfilling experience for all employees.

Servicios

Career Path Program

Growth opportunities

Medical, dental, vision benefits

Employee discounts

Incentive programs

Wellness programs

Formación

• Must be 18 years of age or older on or before the hire date.
• Must live in Mexico City.
• Six months prior customer service experience, preferably in a call center.

Responsabilidades

• Respond to incoming customer calls and chats regarding their accounts.
• Adhere to required policies and procedures.

Conocimientos

Customer service experience

Advanced English (C1 or C2)

Time management

Problem-solving skills

Educación

High School Diploma or equivalent

Descripción del empleo

Our Mission

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University program
• FREE access to personal and professional support through the Qualfon Care Coaches' program
• Competitive wages
• Career advancement
• Opportunities to earn additional income through incentives
• Paid time off
• Paid training
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Qualfon is dedicated to ensuring all team members have Fun@Work!

Nuestra misión

Qualfon tiene la misión de ayudar a tantas personas como sea posible a perseguir su vocación, crear un número cada vez mayor de oportunidades de desarrollo profesional y ser el agente elegido por todos nuestros clientes.

• Continuar tu educación y obtener un título universitario a través de nuestro programa Qualfon University
• Acceso GRATUITO a apoyo personal y profesional a través del programa Qualfon Care Coaches
• Salarios competitivos
• Oportunidades de crecimiento
• Oportunidades de obtener ingresos adicionales a través de incentivos
• Entrenamiento pagado
• Lideramos con el ejemplo para garantizar que nuestros increíbles miembros del equipo y supervisores adopten y vivan la misión y los valores de Qualfon
• Qualfon se dedica a garantizar que todos los miembros del equipo tengan Fun@Work!

What you will be doing

• As a Customer Service Agent, you are responsible for responding to incoming customer calls and chats for assistance regarding their accounts.
• Adheres to required policies and procedures. Strong communication, time management, and call management skills.

Lo que estarás haciendo

• Como agente de servicio al cliente, serás responsable de responder a las llamadas y chats entrantes de los clientes para obtener asistencia con respecto a sus cuentas.
• Adherencia a las políticas y procedimientos requeridos. Fuertes habilidades de comunicación, gestión del tiempo y gestión de llamadas.

What skills you will need

• Eighteen (18) years of age or older on or before the hire date
• High School Diploma or equivalent
• Advanced English (speaking) C1 or C2
• Six months prior customer service experience, preferably in a call center
• Ability to operate multiple computer programs
• Must live in Mexico City
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
• Must be a creative and analytical problem solverwith a passion for excellent customer service

Qué habilidades necesitarás

• 18 años de edad en adelante
• Certificado de bachillerato o su equivalente (GED, High School Diploma)
• Inglés avanzado (hablado) C1 o C2
• Experiencia previa de 6 meses en atención al cliente, preferiblemente en call center
• Habilidad para operar múltiples programas de computadora
• Necesitas vivir en la CDMX
• Los candidatos calificados se sentirán cómodos en un entorno de múltiples tareas. Solucionarán problemas de forma creativa y analítica con una pasión por un excelente servicio al cliente.

Benefits

We offer competitive pay and benefit packages along with many other perks : , Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs