Customer Service Agent Teleperformance CDMX

Teleperformance; México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading contact center company in Mexico is seeking a Customer Service Agent responsible for managing customer interactions through calls, chats, and emails according to client guidelines. The ideal candidate will have basic computer skills and proficiency in MS Office tools. This role requires strong customer orientation, teamwork, and effective communication. The position offers opportunities to assist clients while following security policies and achieving performance metrics.

Formación

• Basic computer skills are needed.
• Proficiency in MS Office tools like Outlook, Excel, Word, and PowerPoint is required.
• Languages required by the client will be necessary.

Responsabilidades

• Handle customer interactions via call, chat, and email according to guidelines.
• Assist in maintaining Global Security Policies.
• Manage customer interactions to meet objectives and KPIs.

Conocimientos

Customer Orientation

Teamwork

Communication

Initiative

Learning Abilities

Energy

Analytical Thinking

Productivity

Herramientas

MS Office

Descripción del empleo

Customer Service Agent Teleperformance CDMX

Mexico

Trending

Job Description

Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client’s guidelines to resolve customer’s need.

Scope client line of business assigned

Responsibilities

Assist on maintaining Global Security Policies by informing any inappropriate activity

Manage customer’s interactions in accordance to client’s guidelines

Follow coaching provided by support personnel

Manage customer’s interaction to accomplish objective in conjunction with the performance assessment plan.

Reach key performance indicators established by the client

Read, understand and validate client weekly updates

Read and acknowledge all the CCMS communications

Qualifications

Technical Skills

Basic computer skills

Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point)

Skills according line of business defined in client’s SOW

Languages required by client

Competencies and Specific Skills

Customer Orientation

Teamwork

Communication

Initiative Customer

Learning Abilities

Energy

Analytical Thinking

Productivity

Job Info

• Job Identification 32430
• Job Category Agents
• Posting Date 11/03/2025, 02:47 PM